Amy Blake
Gas City,IN
Summary
Dynamic Executive Casino Host at Harrah's Hoosier Park, skilled in enhancing guest experiences and fostering VIP relationships. Proven track record in event planning and marketing strategies that boosted player loyalty and revenue. Exceptional communicator with strong leadership abilities, dedicated to delivering outstanding guest satisfaction and cultivating lasting connections.
Overview
14
14
years of professional experience
Work History
Executive Casino Host
Harrah's Hoosier Park Racing & Casino
09.2019 - 07.2025
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Boosted casino revenue by identifying key players and developing strategies to retain their business.
- Continuously expanded knowledge of gaming industry trends, regulations, and best practices to better serve clients.
- Increased player loyalty through the development of strong relationships with high-value clients.
- Collaborated with marketing team to create targeted promotions and events for VIP guests.
- Assisted in the planning and execution of exclusive events for VIP clientele, resulting in increased guest engagement and loyalty.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
- Enhanced guest experience by providing personalized service and tailored gaming recommendations.
- Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout interactions with guests.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
High School English Teacher
Mississinewa High School
08.2011 - 06.2019
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
- Boosted students'' reading and writing skills through targeted lessons, group activities, and individualized support.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating multimedia resources.
- Attended department meetings to develop and update course curricula.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Established and maintained professional relationships with students, staff, parents and community members.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Built variety of formative and summative assessments to measure student progress.
- Assisted in development of extracurricular activities and special events.
- Encouraged students to take active role in learning and academic success.
Education
Bachelor of Arts - Business And Secondary Education
Ball State University
Muncie, IN05-2001
Skills
- Guest experience enhancement
- Clear interpersonal communication
- Team development
- VIP handling
- Guest satisfaction focus
- Exceptional communication
- Strong leadership
- Event planning experience
- Detail-oriented
- Marketing knowledge
- Strong interpersonal skills
- Teamwork and collaboration
Timeline
Executive Casino Host
Harrah's Hoosier Park Racing & Casino
09.2019 - 07.2025
High School English Teacher
Mississinewa High School
08.2011 - 06.2019
Bachelor of Arts - Business And Secondary Education
Ball State University
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