Marcos Patlan
Marshalltown
Summary
Exceptional communication and strong leadership skills, contributing to increased player engagement and operational efficiency through personalized gaming experiences. Great a building new relationships with new people and keeping open communication. Able to bring in new guests that are english non speakers and showing what things our building has to offer. Quick to learn new programs and policies. Fluent in both Spanish and English. Able to make new people feel welcome and resolve issues that happen during the shift. Solve problems on the spot and focus on the guest to make it a great experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Casino Host
Meskwaki Casino
Tama, IA
11.2022 - Current
- Increased player loyalty through the development of strong relationships with high-value clients.
- Cultivated strong relationships with high-value guests to enhance loyalty and engagement.
- Coordinated personalized gaming experiences based on guest preferences and historical data analysis.
- Informed guests of events and promotions through targeted phone calls and emails, enhancing guest engagement.
- Achieved outreach goals for phone calls, emails, and letters to current, inactive, and prospective high-end players, driving increased casino revenue.
- Streamlined communication channels between departments to improve guest service efficiency.
- Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout interactions with guests.
- Fostered a positive working environment by maintaining open lines of communication with colleagues and management.
Surveillance Operator
Meskwaki Casino
Tama, IA
04.2019 - 11.2022
- Monitored surveillance feeds to detect suspicious activities and ensure compliance with gaming regulations.
- Coordinated communication with security personnel to promptly address incidents and enhance response effectiveness.
- Multitasked across multiple screens, camera angles, and monitored areas to maintain comprehensive surveillance coverage.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Analyzed video surveillance footage for evidence of irregular activities.
- Analyzed video footage to support investigations and provide evidence for internal reviews.
- Provided surveillance footage to law enforcement for ongoing investigations.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Assisted in training new staff on surveillance protocols and equipment usage for improved operational efficiency.
- Guided surveillance observers on best practices to ensure thorough and effective monitoring.
Landscape Foreman
Belle Plaine Nursery
Belle Plaine, IA
09.2008 - 03.2018
- Supervised daily landscape operations, ensuring adherence to project timelines and quality standards.
- Trained and mentored junior staff on proper landscaping techniques and safety protocols.
- Coordinated equipment usage and maintenance to optimize productivity across multiple job sites.
- Developed detailed project plans, balancing resource allocation with client specifications.
- Managed inventory of plants, materials, and tools to ensure readiness for upcoming projects.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Performed planting, watering, mulching, and edging of lawns.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Developed lasting customer relationships and grew network over time.
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
- Maintained positive working relationships with local vendors to ensure timely delivery of quality products at competitive prices.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Managed supply inventory and assigned replenishment to team members.
Education
High School Diploma -
South Tama High School
Tama, IANo Degree - Nursing
Marshalltown Community Collage
Marshalltown IA11-2029
Skills
- Casino compliance
- Guest satisfaction focus
- Customer service
- Guest relations
- Customer experience
- Promotional strategies
- Team management
- Staff training
- Leadership
- Decision-making
- Problem-solving
- Relationship development
- Relationship building
- Effective communication
- Excellent communication
- Strong interpersonal skills
- Goal-oriented
- Goal-oriented
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Casino Host
Meskwaki Casino
11.2022 - Current
Surveillance Operator
Meskwaki Casino
04.2019 - 11.2022
Landscape Foreman
Belle Plaine Nursery
09.2008 - 03.2018
High School Diploma -
South Tama High School
No Degree - Nursing
Marshalltown Community Collage