Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELMER LAKINDANUM

Las Vegas

Summary

Qualified Casino Marketing Executive with strong background in customer relationship management and VIP client services in casino industry. Proven track record of enhancing guest satisfaction and loyalty through personalized service and tailored experiences. Demonstrated expertise in conflict resolution and team collaboration.

Overview

23
23
years of professional experience

Work History

EXECUTIVE CASINO HOST

Caesars Entertainment
10.2017 - Current
  • Cultivated relationships with high-value players to enhance loyalty and increase return visits.
  • Coordinated personalized gaming experiences for VIP guests, ensuring exceptional service and satisfaction.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Mentored junior hosts in relationship-building techniques and customer service excellence.
  • Analyzed player data to identify trends, preferences, and areas for growth within the high roller segment.

EXECUTIVE CASINO HOST

Station Casinos
03.2010 - 07.2017
  • Implemented player development strategies, including personalized incentives and rewards programs, to encourage increased visitation frequency amongst top-tier out of state clientele.
  • Developed strategies for enhancing player retention through targeted communication and follow-up initiatives.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.

Executive Casino Host

Plaza Hotel and Casino
09.2005 - 03.2010
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Streamlined communication between casino departments, ensuring seamless guest experiences during visits.

CASINO HOST

BINION'S GAMBLING HALL
05.2004 - 09.2005
  • Managed new player accounts, tracking preferences and play history for personalized service.
  • Developed strong relationships with patrons, enhancing repeat visits through tailored engagement strategies.
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.

VIP FRONT DESK AGENT

Harrah's Entertainment
05.2002 - 05.2004
  • Greeted and assisted VIP guests during check-in and check-out processes.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Education

Bachelor of Arts - International Studies

DE LA SALLE UNIVERSITY
Manila, Phillippines
03-2002

Skills

  • VIP handling
  • Data analysis proficiency
  • Financial acumen
  • Strong leadership
  • Customer service
  • Strong interpersonal skills
  • Profit maximization
  • Teamwork and collaboration

Timeline

EXECUTIVE CASINO HOST

Caesars Entertainment
10.2017 - Current

EXECUTIVE CASINO HOST

Station Casinos
03.2010 - 07.2017

Executive Casino Host

Plaza Hotel and Casino
09.2005 - 03.2010

CASINO HOST

BINION'S GAMBLING HALL
05.2004 - 09.2005

VIP FRONT DESK AGENT

Harrah's Entertainment
05.2002 - 05.2004

Bachelor of Arts - International Studies

DE LA SALLE UNIVERSITY

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