Alador Eskinder
Alexandria,VA
Summary
Dynamic leader with a proven track record in enhancing customer service and sales at Ultrazone Laser Tag In Bailey's Crossroad. Excelled in team building and strategic planning, achieving significant improvements in guest satisfaction. Skilled in negotiation and quality control, adept at creating memorable customer experiences. Demonstrates exceptional communication and adaptability, ensuring high standards of cleanliness and service efficiency.
Overview
3
3
years of professional experience
Work History
Game Host/Manager
Ultrazone Laser Tag In Bailey's Crossroad
09.2024 - Current
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Certified and maintained cleanliness and general upkeep of dining room, , and other guest contact areas to meet sanitation protocols.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Maintained 2 to 3 different parties at once with over 40 people
Retail Sales Associate
TJ Maxxx
04.2024 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Game Master
Escape Quest
10.2023 - 03.2024
- Explained company policies, game rules and safety requirements.
- Watched guests closely to maintain current understanding of gameplay.
- Kept game and party rooms clean and neat for next guests.
- Planned and set up games with specific subject matter and stories.
- Memorized 45 different locks in the exact location
Attendant
Great Waves Waterpark
06.2021 - 09.2023
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
Alexandria City HighSchool
Alexandria, VA05-2025
Skills
- Strong leadership
- Exceptional communication
- Marketing and promotion
- Vendor negotiation
- Adaptability
- Team building
- Event Planning
- Paperwork management
- Quality Control
- Negotiation Skills
- Cash Handling
- Strategic Planning
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Timeline
Game Host/Manager
Ultrazone Laser Tag In Bailey's Crossroad
09.2024 - Current
Retail Sales Associate
TJ Maxxx
04.2024 - 09.2024
Game Master
Escape Quest
10.2023 - 03.2024
Attendant
Great Waves Waterpark
06.2021 - 09.2023
Alexandria City HighSchool
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