Xavier Euzarraga
Chicago,IL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Game Show Host/Producer
Game Show Battle Rooms
Lombard, IL
07.2024 - Current
- Greeted guests, answered questions and provided information about the show.
- Engaged with audience members to encourage participation in activities.
- Maintained control of the show by ensuring that it ran according to schedule.
- Adapted content based on audience reactions and feedback.
- Ensured proper use of audio and visual equipment prior to each performance or event.
- Assisted production team with setup, breakdown and other tasks as needed.
- Developed creative ways to engage audiences through humor, music, dance or interactive games.
- Troubleshoot any technical issues with the audio equipment.
Group Fitness Educator
Midtown Athletic Club
Chicago, IL
07.2023 - Current
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
- Developed and delivered public speaking presentations to large and small audiences.
- Researched new exercises, equipment, trends, and methods for improving overall health and wellness.
- Developed and implemented fitness programs to meet the needs of clients.
Group Fitness Instructor
Midtown Athletic Club
Chicago, IL
01.2018 - Current
- Instructed Zumba classes to individuals of all ages and fitness levels, while maintaining a fun and energetic atmosphere.
- Instructed energetic, invigorating spin classes to help participants reach their fitness goals.
- Demonstrated proper form and technique for aquatic exercise activities.
- Monitored client progress throughout exercise sessions to ensure safety and effectiveness of program design.
- Organized special events to promote the gym's services within the community.
- Provided guidance on how to modify exercises based on injury or disability status.
- Promoted gym membership by providing tours of the facility or answering questions about available services.
- Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
Studio Fitness Manager
Midtown Athletic Club
Chicago, IL
07.2023 - 07.2024
- Organized and scheduled fitness classes, events, and activities.
- Developed a comprehensive training program for all employees.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Supervised a team of 60+ instructors to ensure quality customer service was provided at all times.
- Recruited, interviewed and trained new staff members as needed.
- Conducted regular performance reviews with staff members to provide feedback on job performance.
- Monitored and evaluated member satisfaction through surveys and interviews.
- Resolved any customer complaints or issues promptly and efficiently.
- Implemented policies and procedures related to employee conduct and safety protocols.
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
Customer Experience Manager
Midtown Athletic Club
Willowbrook, IL
07.2021 - 07.2023
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Monitored customer service performance metrics and created reports for senior management review.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Developed programs for recognizing employees who demonstrate exemplary levels of service excellence.
- Conducted regular surveys to assess customers' opinions about their experiences with the company's products or services.
- Maintained accurate records of all interactions with customers including call logs, emails, online chats.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Revised department schedules to maximize coverage during peak hours.
- Managed the budget for the customer service department, ensuring resources are allocated effectively.
Education
High School Diploma -
Klahowya Secondary School
Silverdale, WASkills
- Audience Engagement
- Live Audience Entertainment
- Public Speaking
- Personalized Instruction
- Injury Prevention
- Strong leadership
- Group Instruction
- Program Development
- Studio promotion
- Client rapport
- Conflict Resolution
- Team Recruiting and Hiring
- Training and Onboarding
- Event Coordination
- Program Marketing
- Budget Management
Certification
- Licensed in Zumba Formats (Basic, Aqua, Toning, and StrongNation)
- MadDog Spinning Certified
References
References available upon request.
Timeline
Game Show Host/Producer
Game Show Battle Rooms
07.2024 - Current
Group Fitness Educator
Midtown Athletic Club
07.2023 - Current
Studio Fitness Manager
Midtown Athletic Club
07.2023 - 07.2024
Customer Experience Manager
Midtown Athletic Club
07.2021 - 07.2023
Group Fitness Instructor
Midtown Athletic Club
01.2018 - Current
High School Diploma -
Klahowya Secondary School
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