HONORE BIAKU
Washington,DC
Summary
Dedicated IT professional with a strong foundation in customer service and technical support. Proven ability to resolve technical issues while maintaining a user-friendly approach to service delivery. Passionate about creating positive experiences for clients, improving workflows, and ensuring operational efficiency. Recognized for excellent communication skills, a proactive mindset, and the ability to adapt to dynamic environments. Seeking to leverage customer-focused skills to deliver exceptional IT support and operational continuity.
Overview
7
7
years of professional experience
Work History
Game Host/Manager
Escape Quest Bethesda
Bethesda, MD
08.2023 - 08.2024
- Delivered personalized and engaging customer service, ensuring players felt valued and supported throughout their experience
- Assisted players in understanding game objectives and resolving challenges during gameplay to maintain enthusiasm and satisfaction
- Monitored and maintained game equipment, proactively addressing technical issues to prevent disruptions and optimize the customer experience
- Led team communications by coordinating schedules and providing updates to ensure a seamless and enjoyable operation for customers
- Improved guest satisfaction scores by introducing operational improvements and resolving concerns promptly
Store Clerk/Pick-Up Clerk
Giant Foods
Washington, DC
10.2022 - 06.2023
- Acted as the primary contact for customers, assisting with order issues, locating products, and troubleshooting online shopping tools
- Delivered exceptional service by proactively addressing customer needs and resolving inquiries with care and efficiency
- Supported team operations by maintaining inventory systems and ensuring stock levels aligned with customer demand
Sales Associate
G.W. Bookstore
Washington, DC
09.2022 - 09.2022
- Delivered excellent customer service by providing recommendations, addressing inquiries, and resolving order-related issues
- Organized merchandise and created a welcoming store environment to enhance the shopping experience
- Maintained open communication with customers to ensure accurate and timely updates on orders
Canvasser
Community Campaigning
Maryland
06.2022 - 07.2022
- Engaged with community members to provide resources and clear information, addressing concerns in a personalized and approachable manner
- Supported outreach efforts by recruiting participants and improving workflows to better serve the community
IT Support Intern
Montgomery College
Rockville
01.2022 - 06.2022
- Assisted in performing software updates, installing operating systems, and configuring new computers for faculty, staff, and students
- Supported the deployment of hardware, including desktops, laptops, and peripherals, ensuring they were set up and functioning correctly
- Helped maintain and troubleshoot campus IT infrastructure, including network connectivity issues and hardware malfunctions
- Collaborated with the IT team to create user-friendly guides and conduct training sessions to enhance technical literacy among end-users
- Assisted users with login issues, account setups, and resolving software-related inquiries to ensure a smooth workflow
- Conducted routine checks on hardware and system performance, providing valuable support to ensure reliability and security
Sales Associate
Guitar Center
Rockville, MD
07.2017 - 07.2018
- Built strong customer relationships by understanding individual needs and recommending products tailored to their requirements
- Demonstrated in-depth knowledge of technical products to help customers make informed decisions, enhancing their overall satisfaction
- Worked collaboratively with team members to ensure an organized, efficient, and customer-friendly shopping environment
Education
Bachelor of Science - Mechanical Engineering
University of the District of Columbia
Washington, DC12.2024
High School Diploma -
Woodrow Wilson High School
01.2021
High School Education -
John F. Kennedy High School
01.2020
High School Education -
Spring Brook High School
01.2018
Skills
- Customer-Centric Support: Extensive experience providing tailored support to customers, ensuring satisfaction and efficient problem resolution
- Technical Troubleshooting: Skilled in diagnosing and resolving hardware and software issues to enhance user experiences
- Effective Communication: Strong interpersonal skills for clearly addressing user inquiries and providing technical guidance to diverse audiences
- Operational Excellence: Experienced in managing schedules, streamlining workflows, and maintaining accurate records to ensure smooth operations
- Team Collaboration: Effective at fostering positive working relationships and contributing to team success in diverse environments
Key Qualifications
- Exceptional Customer Service: Extensive experience across diverse roles ensuring customer satisfaction and fostering positive experiences.
- Technical Support Expertise: Skilled in assisting users with hardware, software, and system issues in a clear and approachable manner.
- User-Centric Solutions: Dedicated to creating a supportive and seamless experience for end-users, resolving issues quickly and effectively.
- Communication Excellence: Proven ability to engage with customers, communicate technical concepts clearly, and build trust through proactive service.
- Team Collaboration: Strong team player who contributes to shared success by fostering collaboration and addressing challenges collectively.
Timeline
Game Host/Manager
Escape Quest Bethesda
08.2023 - 08.2024
Store Clerk/Pick-Up Clerk
Giant Foods
10.2022 - 06.2023
Sales Associate
G.W. Bookstore
09.2022 - 09.2022
Canvasser
Community Campaigning
06.2022 - 07.2022
IT Support Intern
Montgomery College
01.2022 - 06.2022
Sales Associate
Guitar Center
07.2017 - 07.2018
Bachelor of Science - Mechanical Engineering
University of the District of Columbia
High School Diploma -
Woodrow Wilson High School
High School Education -
John F. Kennedy High School
High School Education -
Spring Brook High School
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