Anthony Suttles
Euclid
Summary
Professional store operations expert prepared for this role. Brings robust experience in optimizing retail performance, inventory management, and customer service excellence. Strong focus on team collaboration and results, adaptable to changing needs. Known for leadership, problem-solving, and fostering positive work environment. Skilled in staff training, process improvement, and strategic planning.
Results-driven retail professional equipped with in-depth operational management experience. Skilled in streamlining store processes and enhancing customer experiences. Strong focus on team collaboration and adaptability to changing needs, ensuring reliable performance and goal achievement.
Overview
14
14
years of professional experience
Work History
Retail Store Operations Manager
T Mobile
09.2023 - Current
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Increased sales by [Number]% with special displays and promotions.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
Assistant Manager
AT&T
03.2020 - 08.2023
- Oversaw day to day store operations
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Coordinated schedules and assigned associates' shifts
- Trained new associates on company processes and procedures
- Counseled, mentored and disciplined staff
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Rep
Apple
08.2019 - 11.2019
- Supervised floor sales
- Sold Apple based products
- Averaged a 80 % conversion rate
- Answered product and service related questions
- Set up sales appointments with customers
Assistant Manager
Sprint
07.2016 - 07.2019
- Company Overview: (Beachwood)
- 300% to goal net new activation trend
- 200% accessory attainment trend
- 24% Tablet attachment rate
- Reviewed operational records and reports to project sales and determine profitability
- Planned and directed staff training and performance evaluations
- Developed a comprehensive training program for new sales associates
- Closed an average of 200 sales calls each quarter
- Supervised a sales force of 6 sales associates
- Hired 3 sales representatives over a 12 month period
- Met/exceeded personal sales goal by 110%
- Exceeded monthly wired (cable/internet) quota by 110%
- Top 3 sales associate in entire company in first year
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between billing department and customers to resolve problems
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
- (Beachwood)
Assistant Manager
Prime Communications
11.2014 - 06.2016
- Company Overview: (At&t premium retailer)
- Increased revenues by 100% within the first year as Sales Manager
- Trained all incoming sales team members
- Met/exceeded personal sales goal by 110%
- Exceeded monthly wired (cable/internet) quota by 110%
- Top 3 sales associate in entire company in first year with company
- Top at&t digital life (home security) sales rep in entire state of ohio
- Won trip to Cancun, Mexico
- For top 5 Sales Rep in US
- (At&t premium retailer)
District Trainer
Verizon Premium Retailer
04.2014 - 11.2014
- Completed customer searches to generate new leads
- Visited clients on-site to give benefit-oriented sales presentations
- Prepared sales contracts
- Responded to telephone and in-person requests for information
- Managed route planning and travel schedule
- Contacted satisfied customers to offer additional services
- Set up calendar with customer birthdays and other special events for personal touch
- Accounted for all inventory and ordered new stock
- Trained and mentored 5 new sales representatives
Retail Sales Consultant
RadioShack
08.2011 - 08.2013
- Contributed to team success by exceeding team sales goals by 60%
- Built relationships with customers to increase likelihood of repeat business
- Prioritized helping customers over completing other routine tasks in the store
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Engaged with customers in a sincere and friendly manner
- Contacted other store locations to determine merchandise availability
- Responded to customer questions and requests in a prompt and efficient manner
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Wrote sales slips and sales contracts
- Recommended merchandise to customers based on their needs and preferences
- Greeted customers in a timely fashion while quickly determining their needs
Education
Associate of Applied Science - Marketing/Communications
Lakeland Community College
Kirtland, OH01.2014
Skills
- Sales
- Management
- Merchandising
- Marketing
- Microsoft Office
- Cash
- POS
- Organizational Skills
- Customer Service
- Training & Development
- Welding
- Sales Management
- Business Development
- IVR
- Windows
- CNC programming
- Machining
- CAM programming
- CNC
- Fair Housing regulations
- Tax experience
- Property management
- Budgeting
- Supervising experience
- Mechanical knowledge
- Forklift
- CNC milling machine
- Operational efficiency
- Health and safety compliance
- Recruitment and hiring
- Staff management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Store Operations Manager
T Mobile
09.2023 - Current
Assistant Manager
AT&T
03.2020 - 08.2023
Sales Rep
Apple
08.2019 - 11.2019
Assistant Manager
Sprint
07.2016 - 07.2019
Assistant Manager
Prime Communications
11.2014 - 06.2016
District Trainer
Verizon Premium Retailer
04.2014 - 11.2014
Retail Sales Consultant
RadioShack
08.2011 - 08.2013
Associate of Applied Science - Marketing/Communications
Lakeland Community College
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