Anthony Tappin, Sr
Elgin,TX
Summary
Seasoned Transportation Oversight Manager with a proven track record at Cap Metro, enhancing customer satisfaction and team efficiency. Expert in route optimization and strategic planning, I excel in staff recruitment and team management, significantly improving operational outcomes. Skilled in data analysis and employee training, I embody leadership with a focus on quality assurance and process improvement.
Overview
20
20
years of professional experience
Work History
Transportation Oversight Manager
Cap Metro
Austin
12.2021 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Directed recruitment, hiring, and training of new staff members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Run Dispatch Manager
MV | Austin
Austin
01.2019 - 12.2021
- Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
- Prepared daily work and run schedules.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Run Dispatch Manager
RAT | Austin, TX
Austin
01.2012 - 01.2019
- Prepared daily work and run schedules.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Documented services performed, operations information, and dispatch details in system.
Driver
Capital Metropolitan Transportation Authority
Austin
02.2005 - 01.2012
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
Education
EMT Certification
Ouachita Vocational Technical
W Monroe, LA01-2001
High School Diploma -
Bastrop High School
Bastrop, LA05-1982
Skills
- Route optimization
- Data analysis
- Customer service
- Employee training
- Process improvement
- Staff recruitment
- Team management
- Strategic planning
- Quality assurance
Timeline
Transportation Oversight Manager
Cap Metro
12.2021 - Current
Run Dispatch Manager
MV | Austin
01.2019 - 12.2021
Run Dispatch Manager
RAT | Austin, TX
01.2012 - 01.2019
Driver
Capital Metropolitan Transportation Authority
02.2005 - 01.2012
EMT Certification
Ouachita Vocational Technical
High School Diploma -
Bastrop High School
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