Strategic Branch Manager with expertise in operations management and staff development. Enhances branch performance and customer service through effective team leadership and strong relationship building. Experienced in logistics coordination and inventory control, driving improved service delivery and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Wholesale Glass Distributors Inc.
Charlotte , NC
01.2019 - Current
Oversee daily operations of Sales and Distribution Branch to ensure efficient service delivery of 14 routes/territories daily with DOT Logs
Manage Fleet Maintenance of 14 Routes all with DOT Compliance
Scheduled staff shifts and evaluated performance.
Worked Weekly with local Staffing Agencies to get proper personnel with timely manner
Overseen Bystronic IG line increasing production to over 8k sq ft cut per day for manufacturing Insulated Glass from 3/8" to 1 5/16" O/A
Increased production of Kera Tempering furnace manufacturing by 150% within initial 18 months
Managed GDS estimating for increased revenue to correspond with customers on all Commercial Metal/Storefront projects
Created relationships with outside Vendors to add inventory with local stock
Implemented inventory control measures to maintain stock accuracy and availability.
Developed training programs for new employees to enhance onboarding experience.
Collaborated with sales team to address customer inquiries and resolve issues promptly.
Maintained compliance with all OSHA Regulations a
Managed staff scheduling, hiring and training processes of 50 employees
Directed daily branch operations, overseeing customer service, human resources, sales, and marketing activities.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Cultivated relationships with external partners, including vendors and suppliers, to support branch operations.
Trained and Implemented Trainings with Forklift Certifications/Aerial Boom/Articulated Booms/Aerial Ladders/AED/First-aid/BLOOD BORN PATHOGENS/ETC.
Regional Manager
Bestway
Greensboro, NC
02.2007 - 12.2018
Directed regional operations managing inventory control, staffing levels, logistics, and customer service standards.
Oversaw budgets for 14 locations to ensure cost-effective resource allocation across the region.
Cultivated key customer relationships to enhance service satisfaction and address needs effectively.
Achieved over 30% year-over-year revenue growth through optimized daily operations over seven years.
Expanded business through strategic acquisitions of 16 competitors, adding $7.5 million in revenue.
Managed construction of three new facilities while ensuring compliance with safety regulations.
Developed training programs for new hires while adhering to FCPA requirements during creditor meetings.
Monitored team progress against executive goals while controlling shrinkage below 2%.
Project Manager
Pinnacle Erectors
Pinnacle, North Carolina
05.2006 - 02.2007
Managed project budgets, tracking expenses against forecasted costs.
Oversaw project deliverables, ensuring compliance with quality standards and specifications.
Managed multiple projects with competing deadlines, completing (3) 240k sq ft facility builds within 6.5 months.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Led continuous improvement initiatives for project delivery process, enhancing team collaboration and efficiency.
Established communication protocols between internal teams, facilitating coordination on various project aspects.
Monitored and enforced compliance with OSHA safety standards to protect workers.
Conducted training sessions for employees on safe operation of Aerial Boom, Articulate Boom, Utility Crane, and Telehandlers.
Managed client communications to ensure project alignment and satisfaction.
Education
Bachelor of Science - Construction Management
Old Dominion University
Norfolk, VA
05-2006
High School Diploma -
North Iredell High School
Olin, NC
04-2002
Skills
Branch operations
Operations management
Logistics coordination
Inventory control
Financial monitoring
Staff management
Client relationship management
Customer service
Customer relationships
Microsoft Office Suite
Effective communication
Relationship building
Fleet management
Multi-unit operations management
Contract negotiation
Market growth
Certification
Forklift Certified-Official Trainer-OSHA-2019-2026 Aerial Boom/Articulating Boom/Telehandler/Sit Down Lifts