Victoria Trevino
Denton,TX
Summary
Focused Operations Manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
Always Best Care Senior Services
Dallas, TX
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager/Area Director of Operations
PCOTG Solutions
Flower Mound
02.2023 - 11.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Assistant Branch Manager, Operations
BrightStar Care Of Flower Mound
Flower Mound, TX
09.2017 - 02.2023
- Implemented process improvements to increase productivity.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of Number-member team.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached and developed branch staff by offering constructive feedback and Type training opportunities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Bachelor Of Applied Arts And Science - Health Administration
Midwestern State University
Wichita Falls, TXSkills
- Branch Operations
- Public Speaking
- Staff Recruitment and Hiring
- Employee Training Oversight
- Performance Review
- Adaptable to Changing Conditions
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Always Best Care Senior Services
11.2023 - Current
Operations Manager/Area Director of Operations
PCOTG Solutions
02.2023 - 11.2023
Assistant Branch Manager, Operations
BrightStar Care Of Flower Mound
09.2017 - 02.2023
Bachelor Of Applied Arts And Science - Health Administration
Midwestern State University