Anthony Tattersfield
Plantation,FL
Summary
Highly effective energetic professional achieving bottom-line results, with 37 years of proven expertise in Quality Engineering, Sales, and Customer Support. Seeking a Regional/Operations account remote position with leadership aspirations.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Applications Engineer
CHEP
South Florida, FL
11.2006 - Current
- Responsible for reducing downtime events with pooled pallets by assessing, evaluating, and calibrating optimal efficiency with new and existing customers on automated systems
- Present Customer Engineering findings and recommendations to internal/external leadership
- Used Six Sigma methodology for obtaining results
- Accountable for internal processes, product engineering recommendations, and collaborating with Quality, Sales/Customer Service and Operations teams
- Partnering directly with automated systems integrators to resolve quality and engineering concerns
- Documented all processes related to the development, maintenance, and deployment of applications.
- Resolved customer inquiries regarding application usage and functionality in a timely manner.
- Positively impacted CHEP downtime reduction cost by $32 M, improved customer good will relationships and prospective opportunities with increased pallet orders
- Met and exceeding personal objectives, year over year
- Recognize as top performer
Customer Support Representative
CHEP
11.1997 - 11.2006
- Sold, Serviced, and Managed/Resolved concerns of durable “High Quality” pallets and reusable containers for Manufacturers & Distributors in the consumer goods and produce industry
- Implemented new accounts and increased pallet volume 30% annually
- Achieved and exceeded key performance indicators
- Interacted with all levels of customer management and internal leadership informing of opportunities
- Awarded National Customer Service Representative of the year for Outstanding Performance and Customer Service Representative of the Quarter (twice)
- Consistently ranked in top 5% of Customer Service team
Marketing Assoc.
Carrey, Ahrens & Raynsford - Food Broker
06.1994 - 11.1997
Sales Representative
Alberto Culver
10.1987 - 12.1991
Business Manager
Frito-Lay
09.1986 - 10.1987
Education
Bachelor of Arts -
Indiana University
12.1985
Skills
- Technical Training Facilitator
- Six Sigma Lean Manufacturing
- Value Stream Mapping
- Process Re-engineering
- Statistical Process Controls
- Strong Product Development Assessment
- Excellent Communication and Presentation abilities
- Regulatory Compliance and Customer Service Management
Certification
Lean Six Sigma Green Belt Certification
Languages
Spanish, Fluent 100% - Read, Write Speak
Hobbies and Interests
- Master Scuba Diver
- Golf
- World Travel
Timeline
Applications Engineer
CHEP
11.2006 - Current
Customer Support Representative
CHEP
11.1997 - 11.2006
Marketing Assoc.
Carrey, Ahrens & Raynsford - Food Broker
06.1994 - 11.1997
Sales Representative
Alberto Culver
10.1987 - 12.1991
Business Manager
Frito-Lay
09.1986 - 10.1987
Bachelor of Arts -
Indiana University