Anthony Tawrel

• Led cross-functional teams to improve operational efficiency and enhance customer service delivery.
• Managed budgetary oversight, ensuring alignment with organizational goals and financial targets.
• Managed and motivated employees to be productive and engaged in work.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Analyzed operational data to identify trends, informing strategic decisions for resource allocation.

• Managed overtime, shift swaps, breaks and other various scheduling requests.
• Produced and updated documents, reports and tracking spreadsheets using Microsoft Excel and scheduling software.
• Worked with management to ensure strategic plans to meet operational requirements while responding to 100% of agent's daily inquiries.

• Strengthened customer relationships by listening to customer concerns and providing mutual resolutions.
• Learned and maintained in-depth understanding of company and operational information, providing knowledgeable responses to diverse questions.
• Responded to over 20 customer requests for compensation, resolutions, and company information daily.

• Provided customers with information about availability and pricing of flights and ancillary products.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Deployments & Accomplishments

• Worked as trained observer with new hires
• Instructed new hire curriculum

• Planned, organized and managed work of subordinate staff to ensure that work is accomplished in manner consistent with organizational requirements.
• Maintained updated records of orders in physical and electronic database.
• Kept track of all personnel in field and all completed deliveries or delays.

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Aligned office departments and increased inter-department communication and data sharing.
• Reported discrepencies and concerns to management.

• Responsible for distributing fuel to aircrafts while maintaining all safety measures and recording gallons and weight of fuel.
• Respond promptly to leads and supervisors and made it certain that no delays were ever caused on part of the fueling operation.
• Use hydrant trucks and stationed carts to distribute fuel to aircrafts.
• Often held responsible for training new employees.

• Inspect parts and vehicles for cleanliness, damage, and compliance with standards or regulations.
• Scrub, scrape, or spray machine parts, equipment, and vehicles, using brushes, clothes, cleaners, disinfectants, abrasives, or hoses.