Anthony Taylor
South Point,OH
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering over 10 years of extensive leadership experience in various fields. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
13
13
years of professional experience
Work History
Team Manager
Amazon
04.2020 - Current
- 1 on 1 coachings weekly for every associate - Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Develop engagement opportunities for individuals
- Communicate identified behaviors for improvement
- Discuss opportunities for performance metric improvement
- Projects & Roles
- Developing Engaging Team Training Materials
- Peer Mentor
- Leaders as Teachers (LaT) - volunteer initiative involving managers leading trainings for new managers
- Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas
- Audit Contacts for Policy/Security adherence
- PDT entries documenting behaviors for consistent accountability
Customer Service Agent
Amazon
09.2018 - 03.2020
- KTM (Kaizen Team Mentor)
- Taught Heartbeat and Data Mining basics to KTR’s to help identify the impacts of submissions
- Lead Account Change training for transitioning agents
- Used SME information to train others and set expectations
- Training Liaison-Coordinated outstanding training completions between training staff and team
- Ensured training time was scheduled for team’s trainings and drove higher completion percentages
Technician
Special Metals
02.2014 - 08.2016
- Trained new hires to the metallography department to prepare, etch, test, and report each sample according to the ASTM industry standard
- Communicated any changes to testing process independent of ASTM standards requested by the customer while performing quality testing as an ASTM-certified technician
- Evaluation of production materials as per ASTM or customer specifications. Operation of arc-furnace for re-melting of test samples. Lathe operation. Use of Pax-it software. Test preparation, mark up, and high-temperature tensile and hardness testing.
Mat Cutter
Mayne Framing
05.2012 - 02.2014
- Operate mat-cutter machine
- Machine maintenance, inventory and stocking of mat board, using equipment to cut frames, assist with frame assembly as needed
Education
English
Glenville State College
Glenville, WVAssociate of Applied Science - Welding Technology
Mountwest Community And Technical College/RCBI
Huntington, WV05-2018
Certificate of Proficiency, Technical Studies - Welding Technology Program
Lorain Comunity Technical College
South Point, OH05-2015
Timeline
Team Manager
Amazon
04.2020 - Current
Customer Service Agent
Amazon
09.2018 - 03.2020
Technician
Special Metals
02.2014 - 08.2016
Mat Cutter
Mayne Framing
05.2012 - 02.2014
English
Glenville State College
Associate of Applied Science - Welding Technology
Mountwest Community And Technical College/RCBI
Certificate of Proficiency, Technical Studies - Welding Technology Program
Lorain Comunity Technical College