Anthony Taylor
Grand Prairie,TX
Summary
Dynamic Operations Manager with a proven track record at Red Bee Media, excelling in operations management and interpersonal communication. Achieved significant improvements in employee performance and customer satisfaction through effective leadership and problem-solving. Skilled in staff training and cross-functional collaboration, consistently exceeding performance goals with a focus on strategic oversight and employee empowerment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager - Sports Content
Red Bee Media
08.2022 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
Production Associate
Red Bee Media
03.2018 - 08.2022
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
Customer Service Associate
Fanatics.com
06.2017 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Box Office Attendant
Cinemark Tinseltown
03.2016 - 04.2017
- Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
- Collaborated closely with other departments such as concessions or security to ensure smooth operations during events.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
Education
Bachelor of Arts - Radio And Television Broadcasting
The University of Texas At Arlington
Arlington, TX12-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
- Cross-functional collaboration
- Data analysis
- Interpersonal communication
- MS office
- Staff training
- Operations oversight
Accomplishments
- Promoted to Operations Manager after 4 years with the company.
- Supervised team of 11 staff members.
Certification
- Google IT Support Professional Certificate
- Texas Driver's License
Timeline
Operations Manager - Sports Content
Red Bee Media
08.2022 - 02.2024
Production Associate
Red Bee Media
03.2018 - 08.2022
Customer Service Associate
Fanatics.com
06.2017 - 08.2017
Box Office Attendant
Cinemark Tinseltown
03.2016 - 04.2017
- Google IT Support Professional Certificate
- Texas Driver's License
Bachelor of Arts - Radio And Television Broadcasting
The University of Texas At Arlington
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