Jessica Stanger

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Facilitated smooth collaboration between departments through clear communication channels.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented quality control systems to boost overall product consistency and reliability.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
• Increased brand awareness by developing and implementing effective social media strategies.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Conducted market research to tailor content to target audience preferences, significantly increasing reach.
• Analyzed competitor social media activities to identify opportunities for brand differentiation.
• Streamlined content creation process, allowing for more frequent and impactful posts.
• Utilized analytics tools to track performance, adjusting strategies to maximize effectiveness.
• Monitored social media trends to keep brand's content relevant and engaging.
• Implemented content calendar to ensure timely and organized posting across all channels.
• Managed multiple social media platforms, ensuring consistent and impactful brand messaging.

During my time at Agentology, I played a key role in various capacities, ranging from Quality Control Specialist to Assistant Training Manager and Shift Leader. I co-created the Quality Control department, where I developed evaluation systems and provided detailed feedback to inside sales agents. As an Assistant Training Manager, I led training sessions for new hires across departments, crafted training manuals, and collaborated with leadership to enhance operational procedures. Additionally, I managed work shifts and supervised teams of agents, consistently reporting performance metrics and assisting in hiring processes. My experience also includes high-volume lead generation and customer communication using Salesforce.

• Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
• Updated quality control standards, methods, and procedures to meet compliance requirements.

As an Account Executive, Team Leader, and Mentor, my primary focus was on driving the growth of the company and my team by developing new business relationships and nurturing existing ones. I managed client accounts, delivered live product demonstrations, and consistently exceeded sales quotas. My role also involved producing marketing materials, specializing in SEO and social media, and leading teams focused on legacy products and customer service. Additionally, I played a key role in training new hires, mentoring current employees, and providing real-time support to help close deals.

• Secured new accounts to increase company revenue and drive market share.
• Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
• Cold-called prospects to explain partnership benefits, representing company values.
• Implemented sales strategies that consistently exceeded quarterly revenue targets.