Zarrina Khawaja
trenton,NJ
Summary
I am a results-driven and dynamic professional with a strong educational background and over 25 years’ experience in promoting pharmaceutical products for achieving all growth objectives through effective strategies. Expert in preparing medicines, labeling items, providing information to patients, maintaining stocks, and enforcing infection control regulations. Skilled in assisting customers by interpreting symptoms, providing immediate treatment, and referring customers to a suitable physician for customer satisfaction and retention. Capable of analyzing and interpreting physicians’ directives and notice therapeutic incompatibilities. Expertise in administrating budget and building strong and long-lasting relationships with medical representatives. Solid expertise in analyzing clients’ needs and recommending appropriate products and services as prescribed by a registered medical practitioner to drive sales and revenue enhancement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Overnight Pharmacist/remote clinical pharmacist/retail &independent pharmacy
Payless Staffing LLC /Tact Staffing LLC & Medical Staffing LLC
01.1997 - Current
- Helped and guided staff members to produce and dispense medical orders. Conducted drug utilization analysis to improve quality. Entered and checked orders by properly verifying.
- Reviews and analyze reports on utilization management, and evaluates business needs for data analysis.
- Upheld the liability of providing medications for external or internal use. Ensured the patient medication compliance with issues prescription to avoid the chances of over dosage.
- Managed patient information and history to keep necessary records. Maintained level of inventory by ordering required stock.
- Negotiated with physician about prescribed medicine for customer.
- Delivered the instruction to customer about the usage of medicine to avoid side effects. Rendered healthcare and immunization services to achieve predefined goals.
- Installed computerized database system to sustain prescription. Supervised budget by taking inventory records to ensure smooth allocation of resources.
- Visited hospital to ascertain and meet the needs of patients. Demonstrated presentations to nurses for performance optimization.
Pharmacy Manager
My Health LLC Pharmacy
01.2012 - 05.2025
- Provides prior-authorization services for formulary drugs, develops programs to provide optimal pharmacy care to patients, participates in drug utilization review programs, reviews assessment and documentation of patient care, and retrospective reviews of provider reimbursement.
- Makes recommendations to physicians and other prescribers on medication regimens as per plan guidelines. Assists providers to ensure accurate dispensing and billing of products.
- Collaborates with other clinical personnel in assessing treatment guidelines. May participate in formulary development and management.
- Supports the national Pharmacy and Therapeutics Committee. Validates the clinical availability of multi-source products for provider utilization.
- Adheres to organizational policies and procedures. Ensures compliance with Federal and State laws and standards of practice which govern the profession of pharmacy.
- Maintains pharmacy records in accordance with all applicable state and federal laws and regulations. Maintains clinical skills and knowledge of pharmacotherapy by reviewing the literature, continuing education and any company provided in-services.
- Completes all mandatory company provided on-line courses. Attends and completes all employee development courses.
- Participates in mandatory on-call rotation when required by business needs.
- Makes outbound or takes inbound telephone calls to assist in various aspects of patient care and/or product distribution to/from practitioners, members, and pharmacies. These calls include, but are not limited to, comprehensive medication reviews, targeted medication reviews, call to practitioners about product awareness, and prior authorizations
- Confirm order by promptly replying to calls to deliver high-level customer satisfaction. Suggest recommendation by receiving and distributing prescription and non-prescription medications.
- Process prescriptions: Conducts prospective drug review on all prescriptions processed. Independently reviews and assesses medication prescriptions to identify, prevent and resolve potential and actual drug related problems; ensures that medications are accurately and efficiently compounded and dispensed. Ensures safe and appropriate and cost-effective medication therapies for patients. Demonstrates sound professional judgment and knowledge to resolve emergent issues. (20%)
- Drug Information and Patient Interventions: Provides accurate and timely drug information to other health professionals, patients and the public. Documents interventions and outcomes related to drug therapy. Collaborates with the healthcare team to manage drug therapy, protocols and guidelines. (20%)
- Assist in Department Management: Assists the manager in supervising and directing work of pharmacy technicians, students, externs and other support personnel in daily operations. Trains pharmacists, pharmacy technicians, pharmacy residents and students in their duty areas. Oversees daily inventory maintenance purchases. Assures that all controlled substances are stored and dispensed in compliance with Federal, State and departmental regulations. (20%)
- Work Environment: Contributes to the effective operation of the department through all activities including computer functions, refill medications, generation of labels and answering phones appropriately. Maintains a clean and orderly work environment. (20%)
- Safety: Participates in performance improvement and regulatory compliance efforts. Maintains an attitude that promotes and fosters an environment of safety. All steps are done in a courteous and efficient manner. (20%)
- May be responsible for the following if serving as the Night Pharmacist: Triages, prioritizes and delegates the nightly activities of the pharmacy department. Serves as the primary interface to resolve medication related problems between pharmacy, nursing and other disciplines. Demonstrates proficiency in trouble shooting and solving information technology, computer and automation problems.
Education
Masters - counseling
LIBERTY UNIVERSITY
01.2025
Pharm D - undefined
Saint John University
Queens, NY01.2023
MBA - undefined
NJIT
01.2003
BS Pharmacy - undefined
Saint John University
Queens, NY01.1997
Skills
- Pharmaceutical Sales Strategies
- Health and Safety Compliance
- Microsoft Office Suite: Word, Outlook, Excel, and PowerPoint
- Drug Interaction / Safety
- Pharmacy Management
- Written & Verbal Communication
- Medical Promotional Materials
- Drug Inspection and Review
- Policies and Procedure Compliance
- Stock Level Maintenance
- Communication and Collaboration
- Customer Service and Support
- Key Relationship Development
Accomplishments
Licensed in new york and new jersey as a pharmacist and immunizer
Property Manager of 10 properties
Certification
- Licensed NY Pharmacist, Licensed NJ Pharmacist, Licensed and Pharmacy Tech Cert
- International Society of Cannabis Pharmacists
Languages
Hindi
Full Professional
Arabic
Limited Working
Timeline
Pharmacy Manager
My Health LLC Pharmacy
01.2012 - 05.2025
Overnight Pharmacist/remote clinical pharmacist/retail &independent pharmacy
Payless Staffing LLC /Tact Staffing LLC & Medical Staffing LLC
01.1997 - Current
Pharm D - undefined
Saint John University
MBA - undefined
NJIT
BS Pharmacy - undefined
Saint John University
Masters - counseling
LIBERTY UNIVERSITY
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