Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Thompson

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Store Manager

Orange Phone Care
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.


Menswear Associate

Navy Exchange
07.2022 - 12.2023
  • Built lasting relationships with customers through attentive service and follow-up communication on purchases or promotions.
  • Assisted customers in making informed decisions, resulting in increased satisfaction and loyalty.
  • Trained new employees on company policies, sales techniques, and product offerings, enhancing overall team performance.
  • Conducted fitting room assistance for optimal garment selection, ensuring a positive shopping experience.

Cashier

Total Wine & More
08.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reviewed new promotions and monitored price changes.
  • Checked personal identifications during alcohol and tobacco sales.

Customer Service Associate

Publix
11.2020 - 08.2021
  • Responded to customer requests for products, services and company information.
  • Closed the store down with other associates and completed floor care at the end of the night
  • Bagging and helping customers out to their car.

Runner

Evo Motors
05.2020 - 08.2021
  • Maintained accurate logs of all test drives that were conducted.
  • Went on test drives with the customers and explained the features on the cars and the process of buying the car.
  • Grabbed cars off the lot for the customer and returned them after sent the car to detailing.

Sales Associate

The Walking Company
06.2019 - 01.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared large cash deposits with zero discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed product returns and assisted customers with other selections.

Cashier

Twisted T's Waffles & Things
06.2018 - 11.2018
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer of $ 600 or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Finance

Florida State College At Jacksonville
Jacksonville, FL
08.2023

Skills

  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Time Management
  • Team-Oriented and Cooperative

Timeline

Store Manager

Orange Phone Care
12.2023 - Current

Menswear Associate

Navy Exchange
07.2022 - 12.2023

Cashier

Total Wine & More
08.2021 - 04.2022

Customer Service Associate

Publix
11.2020 - 08.2021

Runner

Evo Motors
05.2020 - 08.2021

Sales Associate

The Walking Company
06.2019 - 01.2020

Cashier

Twisted T's Waffles & Things
06.2018 - 11.2018

Associate of Arts - Finance

Florida State College At Jacksonville

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Anthony Thompson