Attentive customer service and hospitality expert offering exceptional guest engagement and collaborative mindset. Flexible and efficient in multitasking and customer satisfaction. Strong ability in Sales and Guest Retention.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Sweetwater Union High School District
San Diego, CA
11.2021 - Current
Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
Interact with numerous age and grade levels while instructing a variety of different subjects
Management of classroom with groups of 30 students or more
Barback/Busser
Pizza Port
Imperial Beach, CA
12.2023 - 03.2024
Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Filled and served various beverages for customers.
Supported serving staff in delivering accurate and well-presented food orders.
Stocked service stations with ice, napkins and straws.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Assisted with dishwashing and related kitchen duties as needed during peak times.
Bartender/Guest Services
AMC Theaters
San Diego, CA
05.2017 - 09.2021
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Set and managed policies for guest relations while performing various administrative functions
Education
Bachelor of Arts Degree - Political Science
San Diego State University
01.2017
Associate of Arts Degree - Political Science
Southwestern College
04-2015
Skills
Excellent verbal and written communication
Payment Processing
Intermediate Spanish language skills
Cash Handling
Time Management and Prioritization
Inventory Counts
Stocking and Replenishing
Collaboration and Teamwork
Customer Service
Languages
Spanish
Professional
Timeline
Barback/Busser
Pizza Port
12.2023 - 03.2024
Substitute Teacher
Sweetwater Union High School District
11.2021 - Current
Bartender/Guest Services
AMC Theaters
05.2017 - 09.2021
Bachelor of Arts Degree - Political Science
San Diego State University
Associate of Arts Degree - Political Science
Southwestern College
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