Anthony Tong
Austin,TX
Summary
Dynamic and results-driven sales professional with over 9 years of experience leading high-volume retail operations and driving Revenue Growth. Proven ability to build and coach high-performing teams, exceed sales targets, and strengthen client relationships through upselling and personalized engagement. Skilled in aligning visual merchandising with promotional strategies to maximize product visibility and conversion. Adept at balancing strategic planning with hands-on execution, consistently delivering measurable business results while elevating the customer experience. Passionate about creating inclusive, high-impact sales environments that turn first-time shoppers into loyal, repeat clients.
Overview
8
8
years of professional experience
Work History
Sales & Merchandising Manager
Winston Retail
03.2023 - 07.2025
- Directed sales and merchandising strategies, aligning visual execution with customer buying behavior to drive Revenue Growth.
- Partnered with store leaders to implement sales-driven product placement and promotional campaigns across multiple territories.
- Coached Field Managers on sales leadership, ensuring consistent execution of brand standards and achievement of performance targets.
- Elevated customer satisfaction and sales conversion by integrating shopper insights into merchandising strategies.
- Delivered in-store training focused on consultative selling and product accessibility, boosting team sales performance.
Sales & Client Relationship Manager
The RealReal
03.2022 - 03.2023
- Managed a portfolio of high-value clients, driving repeat purchases and Client Retention through tailored sales strategies.
- Acted as the primary point of contact for luxury clients, ensuring personalized service and maximizing lifetime value.
- Delivered product recommendations that increased client spend and strengthened loyalty.
- Partnered with internal teams to streamline sales processes, resulting in improved client satisfaction and Revenue Growth.
Sales & Customer Experience Manager
Scotch & Soda
11.2019 - 03.2022
- Led a sales team to consistently exceed monthly revenue targets by coaching staff in upselling and cross-selling techniques.
- Implemented customer-first sales strategies that improved satisfaction scores by 15%.
- Managed daily operations with a focus on maximizing sales opportunities while maintaining a welcoming shopping environment.
- Resolved escalated client concerns with professionalism, preserving loyalty and repeat business.
- Collaborated with merchandising teams to align product presentation with customer preferences, driving higher sell-through rates.
Assistant Sales Manager
Gap
09.2017 - 11.2019
- Supported store leadership in achieving sales goals through team coaching and customer engagement strategies.
- Trained associates in effective communication and selling techniques, boosting overall sales performance.
- Assisted in resolving client concerns quickly, ensuring positive outcomes and repeat visits.
- Monitored customer feedback trends to identify opportunities for sales growth and service enhancements.
- Fostered a team culture centered on consultative selling and customer loyalty.
Education
Associate of Science - Fashion Merchandising & Marketing
Academy of Art University
San Francisco, CA05-2018
Skills
- Revenue Growth Strategy & Sales Forecasting
- Client Acquisition, Retention & Relationship Management
- Team Leadership, Coaching & Performance Development
- Multi-Unit Sales Operations & Territory Management
- Visual Merchandising Aligned to Sales Campaigns
- Store Layout Optimization for Conversion
- Promotional Campaign Planning & Execution
- Inventory Planning & Sales Flow Management
- CRM Tools, POS Systems & Microsoft Office
Timeline
Sales & Merchandising Manager
Winston Retail
03.2023 - 07.2025
Sales & Client Relationship Manager
The RealReal
03.2022 - 03.2023
Sales & Customer Experience Manager
Scotch & Soda
11.2019 - 03.2022
Assistant Sales Manager
Gap
09.2017 - 11.2019
Associate of Science - Fashion Merchandising & Marketing
Academy of Art University