Anthony Tong
San Marcos,CA
Summary
Analytical Economics graduate with experience in high-volume customer service and financial transactions. Managed cash effectively, resolved complex customer issues, and utilized R and Stata for data analysis. Skilled in inventory management and staff training, enhancing operational efficiency in collaborative environments.
Overview
4
4
years of professional experience
Work History
Cashier Associate
Burlington
Vista, California
06.2024 - 01.2025
- Processed transactions accurately, ensuring smooth and efficient customer checkouts.
- Delivered excellent customer service, contributing to positive shopping experiences and customer retention.
- Resolved customer complaints promptly to ensure satisfaction.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers, fostering teamwork and enhancing overall service quality.
Warehouse Associate
UPS
San Marcos, CA
06.2023 - 08.2023
- Sorted and labeled incoming shipments for proper storage locations.
- Conducted regular inventory checks to maintain accurate stock levels.
- Followed safety protocols to ensure a safe working environment for all staff.
- Assisted team members in loading and unloading delivery trucks.
Cashier
Wretzel Preztel
Carlsbad, CA
07.2021 - 01.2022
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and daily balancing to maintain financial integrity.
- Resolved customer complaints swiftly, enhancing customer satisfaction and loyalty.
- Verified customer orders for accuracy and completeness.
- Monitored inventory levels and promptly reported shortages to management, preventing stockouts.
- Maintained cleanliness and organization of the front counter area.
Education
Bachelor of Arts - Economics
Cal State San Marcos
San Marcos, CA12-2025
Associate of Arts - Social Sciences
Palomar College
San Marcos, CA05-2023
Associate of Science - General Studies
Palomar College
San Marcos, CA05-2023
Skills
- Transaction Handling
- Cash Management
- POS Systems
- Customer Service
- Microsoft Office Suite
- Cash Register Operation
- Basic Math Skills
- Data Analysis
- Collaboration Techniques
- Conflict Resolution
- Building Customer Relationships
Languages
English
Full Professional
Vietnamese
Professional
Spanish
Elementary
Timeline
Cashier Associate
Burlington
06.2024 - 01.2025
Warehouse Associate
UPS
06.2023 - 08.2023
Cashier
Wretzel Preztel
07.2021 - 01.2022
Associate of Science - General Studies
Palomar College
Associate of Arts - Social Sciences
Palomar College
Bachelor of Arts - Economics
Cal State San Marcos