Anthony Trivieri III
Whitesboro,NY
Summary
Results-driven Branch Manager with expertise in staff management, customer service, and problem resolution. Proven track record of enhancing branch profitability through effective team inspiration and conflict resolution. Results-driven Branch Manager with a proven track record in staff management, operational integrity, and customer service. Expertise in strategic planning and conflict resolution, fostering team performance to enhance branch profitability.
Overview
2027
2027
years of professional experience
4
4
Certifications
Work History
Protective Security Officer
Paragon Systems
Utica, NY
08.2002 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to alarms and incidents according to established protocols.
- Enforced access control policies at entry points for authorized personnel only.
- Provided customer service support to visitors by answering questions related to facility rules and regulations.
- Verified credentials of contractors prior to granting them access onto the premises.
- Prepared incident reports detailing all pertinent information regarding security breaches or violations.
- Monitored access control systems, CCTV cameras, alarm systems and other security equipment.
- Participated in drills designed to test existing security protocols.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Searched bags manually to identify prohibited items and contraband.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored CCTV systems to ensure safety and security of premises.
Branch Manager
JC Smith INC
Whitesboro, New York
2017 - Current
- Oversaw daily branch operations, ensuring compliance with company policies to maintain operational integrity.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Cultivated relationships with new and existing clients to address financial needs and enhance branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Supervised staff, fostering teamwork and enhancing customer service skills.
- Managed staff scheduling, hiring and training processes.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Supported outside sales force in servicing and obtaining new business.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Education
High School Diploma -
TR Proctor HS
Utica06-1986
Some College (No Degree) - Computer Science
SUNY At Plattsburgh
NYSome College (No Degree) - Electrical Engineering
Mohawk Valley Community College
Utica, NYSkills
- Branch operations
- Staff management
- Customer service
- Problem resolution
- Cash handling
- Effective communication
- Time management
- Decision making
- Conflict resolution
- Conflict de-escalation
- Personal restraint
- Firearms proficiency
- Defensive tactics
- Surveillance monitoring
- Report writing
- Radio communication
- Incident documentation
- Facility protection
- Facilities patrol
- Body armor usage
- Training development
- Access control
- Resource allocation
- Performance metrics
- Customer engagement
- De-escalation techniques
- Staff recruitment
- Strategic planning
- Conflict management
- Security protocols
Certification
NY STATE DEPARTMENT OF STATE - Armed Guard 2002
Timeline
Protective Security Officer
Paragon Systems
08.2002 - Current
Branch Manager
JC Smith INC
2017 - Current
High School Diploma -
TR Proctor HS
Some College (No Degree) - Computer Science
SUNY At Plattsburgh
Some College (No Degree) - Electrical Engineering
Mohawk Valley Community College