Anthony Tvrdik
Alexandria,MN
Summary
Dynamic professional with extensive experience in customer service and sales management, notably at Garden Center Lanes. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in facility maintenance and team collaboration, consistently fostering loyalty and engagement while ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Bowling Manager
Garden Center Lanes
Alexandria, MN
11.2019 - Current
- Oversaw daily operations to ensure a high-quality bowling experience for all customers.
- Addressed customer concerns promptly, maintaining a high level of satisfaction among patrons.
- Assisted customers with lane reservations and payment processing to enhance service efficiency.
- Maintained bowling lanes and equipment, ensuring optimal playing conditions for customers.
- Provided exceptional customer service to enhance guest experiences and foster loyalty.
- Assisted in managing daily operations, ensuring smooth workflow and adherence to policies.
Sales Associate
Hy-Vee Wine & Spirits
Brooklyn Park, MN
03.2019 - 11.2019
- Managed daily operations of sales floor, ensuring product availability and customer satisfaction.
- Trained and mentored new associates on product knowledge and customer service techniques.
- Developed promotional displays to enhance visibility of featured products, increasing customer engagement.
- Assisted customers in selecting products, providing tailored recommendations based on preferences.
- Processed transactions accurately using POS systems, maintaining cash handling integrity.
Sales Associate
GameStop
Maple Grove, MN
03.2019 - 11.2019
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Implemented strategies to streamline checkout procedures, improving overall efficiency during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Jefferson High
Alexandria, MNSkills
- Health and safety
- Sales management
- Facility maintenance
- Teamwork
- Customer service
- Problem-solving
- Excellent communication
- Active listening
- Effective communication
Timeline
Bowling Manager
Garden Center Lanes
11.2019 - Current
Sales Associate
Hy-Vee Wine & Spirits
03.2019 - 11.2019
Sales Associate
GameStop
03.2019 - 11.2019
High School Diploma -
Jefferson High