Anthony Uzoh
Pikesville,MD
Summary
Anthony is a Digital Transformation agent and an Information and Communications Technology expert with a remarkable 14-year track record of delivering cutting-edge digital projects. Starting his career in Software Engineering, he has since explored the intersection of Business and Technology, earning numerous successes, such as spearheading the implementation of the Nigeria National Identity Management and Digital Ecosystem (www.nimc.gov.ng), the Ikooba/BMAC Enterprise Resource Planning (ERP) system (www.ikooba.com), and OpenMRS Medical Record System. Anthony understands the importance of technological developments in shaping businesses, so he collaborates with stakeholders to conduct and improve business process reviews. His mastery of Agile Methodology and Cloud Systems has enabled him to play diverse roles such as Quality Assurance Analyst, Business Analyst, Project Supervisor, Scrum Master, Product Owner, Product Manager, and ISO QMS 9001:2015 Lead Auditor. He is also preparing to venture into Digital Forensics Investigation. Anthony is passionate about aligning businesses with the 4th Industrial Revolution (4IR) by helping them achieve digital transformation of their processes. With his expertise and experience, he is well-positioned to deliver practical solutions that leverage emerging technologies to drive efficiency, growth, and business competitiveness.
Overview
17
17
years of professional experience
Work History
Program Assistant
St. Vincent de Paul Society of Baltimore (Sarah's Hope at Hannah More)
Baltimore, MD
04.2024 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research and analyzed data to inform program decisions.
- Coordinated and communicated with external stakeholders to support program objectives.
- Identified communication channels to set roadmap to distribute information.
Customer Service Representative
Hair Growth Co.
Owings Mills, MD
09.2023 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Co-Founder and Director, Innovation and Planning
Agate Technology Solutions Limited
Port Harcourt, RIVERS
01.2023 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
Senior Actimize AML Implementation Consultant
Infystrat Software Services LLC
Johannesburg
04.2021 - 11.2022
- Maintained detailed case documentation and database files of financial investigative research to trace proceeds of criminal activities and investigative interests.
- Analyzed large volumes of data gathered from investigation to develop leads and provide reports.
- Delivered continuous analytical support for long-term complex fraud investigations.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Worked to provide continuous improvement for product development lifecycle.
Software Design Engineer
National Identity Management Commission
Abuja, FCT
07.2011 - 09.2016
- Developed and implemented data governance policies and procedures.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Assessed business requirements to forecast annual budgetary operational costs.
- Deployed predictive analytics models to forecast future trends.
- Developed and maintained data warehouses and data marts to support business operations.
- Designed and developed data pipelines to acquire, clean and process data.
- Optimized data access and storage to improve performance of analytics systems.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- Optimized test cases to maximize success of manual software testing.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Directed teams completing regression tests to support successful product development stages.
- Defined, created and controlled testing environments for successful software deliverables.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Built automated test scripts to handle repetitive software testing work.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
IT Business Analyst
Tavia Technologies
Lagos, Lagos
06.2021 - 10.2021
- Elicited requirements and business needs and translated into functional specifications using business analysis tools and methodologies.
- Produced business requirements, master story list, sprint planning and design documents.
- Worked with Scrum team to test and certify application features before deploying to production.
- Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
- Analyzed business requirements to understand business needs.
- Created successful test scripts to manage automated feature testing,
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Outlined concrete methods of utilizing calipers and tape measures to gather measurements of production units.
- Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.
Software Quality Assurance Consultant
SS Afemikhe Consulting
Surulere, Lagos
04.2015 - 12.2018
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Checked configuration files and logs to uncover root causes of problems.
- Fixed identified issues to improve workflows.
- Directed teams completing regression tests to support successful product development stages.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Created successful test scripts to manage automated feature testing,
- Collaborated with product owners to stay current on intended functionality.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed and implemented data governance policies and procedures.
- Implemented business intelligence solutions to increase operational efficiency.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed complex dashboard and reporting tools to track business performance metrics.
ICT Instructor
Del and Bel Limited (NIIT)
Port Harcourt, RIVERS
03.2007 - 06.2011
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Worked with video production team and developed new training content in various distribution channels.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Updated training coursework and requirements according to group and technology changes.
Education
BASIC CERTIFICATE IN FORENSICS, CRIMINAL INVESTIGATION AND INTELLIGENCE MANAGEMENT -
JJTC Consulting and International College of Disaster Management and Forensic Studies
Abuja, Abuja08.2024
SCRUM MASTER ACCREDITED CERTIFICATION -
International Scrum Institute
Wollerau, Wollerau08.2024
PROGRAM ASSISTANT -
St. Vincent de Paul Society of Baltimore (Sarah's Hope at Hannah More)
Maryland, Maryland08.2024
PROTECTION OF CIVILIANS IN ARMED CONFLICT -
National Defence College in conjunction with UNDP and Japanese Government
Abuja, Abuja10.2020
AGILE SOFTWARE DEVELOPMENT -
LinkedIn Learning
08.2020
CERTIFICATE IN AGILE PRODUCT MANAGEMENT -
Udemy
06.2020
CERTIFICATE IN ARTIFICIAL INTELLIGENCE -
InnoSoft Gulf
Dubai, Dubai03.2020
CERTIFICATE IN DATA ANALYSIS -
Simplilearn
03.2020
CERTIFIED BUSINESS ANALYSIS PROFESSIONAL TRAINING -
Ciel Consulting
Abuja, Abuja12.2019
CIVILIAN PEACEKEEPERS FOUNDATION -
Kofi Annan International Peacekeeping Training Center
Accra, Accra06.2017
COMPETENCE BASED STANDARD FIRST-AID -
Nigerian Red Cross
Abuja, Abuja02.2017
ACCREDITED SOFTWARE TEST MANAGER -
International Software Test Institute
12.2015
MASTER OF INFORMATION TECHNOLOGY -
Ladoke Akintola University of Technology
Ogbomosho, Ogbomosho08.2014
FUNDAMENTALS OF ABIS 7 -
Safran - MorphoTrust
Bloomington, Bloomington02.2013
DEVELOPING WEB SERVICES USING JAVA TECHNOLOGY -
InnoSoft Gulf
Dubai, Dubai10.2012
TECHNICAL TRAINING -
National Database and Registration Authority
Islamabad, Islamabad04.2012
ITIL ISEB-BCS -
12.2010
BACHELOR OF SCIENCE IN COMPUTING AND ITS PRACTICES -
The Open University
Milton Keynes, Milton Keynes03.2010
IBM CERTIFIED SOLUTION DEVELOPER XML 1.1 AND RELATED TECHNOLOGIES -
IBM
11.2007
PROFESSIONAL DIPLOMA IN INFORMATION TECHNOLOGY -
NIIT
Port Harcourt, Port Harcourt12.2006
MICROSOFT CERTIFIED PROFESSIONAL -
Microsoft
06.2006
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Power Point
- Microsoft Office
- Microsoft Powerpoint
- Google Drive
- Zoom
- Google Docs
- Outlook
- Social Media
- Skype
- Written and Verbal skills
- Good listener and communicator
- Reliability
- Analytical skills
- Team-work oriented
- Internet user
- Organizational and planning skills
- Presenting
- Motivated
- Strategic Planning
- Critical thinking
- Decision-making
- Creativity
- Responsibility
- Conflict resolution
- Gmail
- Detail-Oriented
- Research and analytical skills
- Flexibility
- Empathic listener
- Excellent writing and verbal communication skills
- Quality Assurance
- Quality Control for medical devices
Publications
The Vain Garden - My maiden published work of literature.
Timeline
Program Assistant
St. Vincent de Paul Society of Baltimore (Sarah's Hope at Hannah More)
04.2024 - Current
Customer Service Representative
Hair Growth Co.
09.2023 - Current
Co-Founder and Director, Innovation and Planning
Agate Technology Solutions Limited
01.2023 - Current
IT Business Analyst
Tavia Technologies
06.2021 - 10.2021
Senior Actimize AML Implementation Consultant
Infystrat Software Services LLC
04.2021 - 11.2022
Software Quality Assurance Consultant
SS Afemikhe Consulting
04.2015 - 12.2018
Software Design Engineer
National Identity Management Commission
07.2011 - 09.2016
ICT Instructor
Del and Bel Limited (NIIT)
03.2007 - 06.2011
BASIC CERTIFICATE IN FORENSICS, CRIMINAL INVESTIGATION AND INTELLIGENCE MANAGEMENT -
JJTC Consulting and International College of Disaster Management and Forensic Studies
SCRUM MASTER ACCREDITED CERTIFICATION -
International Scrum Institute
PROGRAM ASSISTANT -
St. Vincent de Paul Society of Baltimore (Sarah's Hope at Hannah More)
PROTECTION OF CIVILIANS IN ARMED CONFLICT -
National Defence College in conjunction with UNDP and Japanese Government
AGILE SOFTWARE DEVELOPMENT -
LinkedIn Learning
CERTIFICATE IN AGILE PRODUCT MANAGEMENT -
Udemy
CERTIFICATE IN ARTIFICIAL INTELLIGENCE -
InnoSoft Gulf
CERTIFICATE IN DATA ANALYSIS -
Simplilearn
CERTIFIED BUSINESS ANALYSIS PROFESSIONAL TRAINING -
Ciel Consulting
CIVILIAN PEACEKEEPERS FOUNDATION -
Kofi Annan International Peacekeeping Training Center
COMPETENCE BASED STANDARD FIRST-AID -
Nigerian Red Cross
ACCREDITED SOFTWARE TEST MANAGER -
International Software Test Institute
MASTER OF INFORMATION TECHNOLOGY -
Ladoke Akintola University of Technology
FUNDAMENTALS OF ABIS 7 -
Safran - MorphoTrust
DEVELOPING WEB SERVICES USING JAVA TECHNOLOGY -
InnoSoft Gulf
TECHNICAL TRAINING -
National Database and Registration Authority
ITIL ISEB-BCS -
BACHELOR OF SCIENCE IN COMPUTING AND ITS PRACTICES -
The Open University
IBM CERTIFIED SOLUTION DEVELOPER XML 1.1 AND RELATED TECHNOLOGIES -
IBM
PROFESSIONAL DIPLOMA IN INFORMATION TECHNOLOGY -
NIIT
MICROSOFT CERTIFIED PROFESSIONAL -
Microsoft