Anthony VanNoy
Baltimore,MD
Summary
I am a Manager with a background of Customer Experience and Product Life Cycle. My genuine nature and compassion makes me a leader people love to work with. My passion for community resinates with me, as I am always looking to give back to the people in my community especially the next generation of leaders! . I have a a stellar work ethic and a leader that is great at getting the team aligned on a common goal and executing. I'm a well rounded leader that makes little mistakes operationally , but will always be curious on ways to improve myself and better the business. I am committed to exceeding results, but more importantly I want to implement premium service and be a dependable teacher to new employees and helpful everyone no matter their role or department.
Overview
8
8
years of professional experience
Work History
PLC Specialist
Nike Clearance Store
Baltimore, MD
09.2023 - Current
- Took on the challenge of switching my AOE to PLC
- Since owning this role this store has achieved a 21% increase in sales during the Holiday season, also eclipsing our forecasted sales by 15% for the month of November and December.
- Broke the store record for highest net sales in a quarter hitting over 4 million, and highest net sales for a month at $2,176,000.
- Supported developing more self starting employees , with weekly touch bases , and various training labs in order to improve overall operational excellence in the store.
Consumer Experience Specialist
Nike by Easton
Columbus, OH
07.2021 - 08.2023
- Started and grew Nike Community ambassador (NCA) program from ground zero as the Community Champion of the Nike Well Collective- Easton.
- Orchestrated a consistent partner with the organization After school All-stars, a local non-profit. We were able to meet at Cassidy elementary school for an entire school year twice a month.
- Supported the NA Live Concept Tiger team initiatives by walking Senior Directors and VP's, highlighting how the customer experience journey is in the store. I was able to provide them with our wins and also provided feedback to improve business needs.
- My research and communication were key in helping our store present a strong and consistent case to deal with significant non receipted returns coming out of holiday and help change store policy.
- Responsible on instilling premium service behaviors, through various groups trainings and individual coaching moments we saw a 4% increase in our membership link%.
- Efficient in assigning tasks to associates to fit skill levels and maximize team performance. That helped support a increase in DSIS sales by 34% helping offset an 85% increase in store returns.
- Helped improve efficiency of store to store transfer operations.
Part-time Employee/ Full-time Lead
Nike Factory Outlet
Sunbury, OH
10.2019 - 06.2021
- First year at Nike my primary working at register as a part-time athlete. Perfecting operations, while being a high performer in member sign-ups, link percentage, and customer surveys.
- Second year I transitioned to a Full-time Lead in the footwear department where I honed in great skill in consumer interaction and service while still maintaining high performance in metric statistics.
- I was an advocate from athletes to leaders to voice different opportunities, and strategies to improve athlete engagement and culture.
- Received MVP for month of December 2021
- Received MVP of Quarter 3 of 2021
- Received 2021 MVP of the year (Employee of the year)
Sales Associate
Polo Ralph Lauren Factory Store
Monroe, OH
05.2016 - 08.2018
- Operated cash register in fast paced environment with little to no mistakes while driving last minute sales to consumers.
- Consistently earned top performer out of about 30 sales team members for exceeding sales goals.
Education
High School Diploma -
Dayton Christian High School
Miamisburg, OH05.2018
Skills
- Story Telling
- Fosters Effective Teamwork
- Cultivates Innovation
- Merchandising Knowledge
- Demonstrates Self-Awareness
- Networking Events
- Communicates Vision and Purpose
- Ensure Accountability
- Thinks Strategically
- Customer and Service Oriented
- Bin Organization
- Sales Floor Captain
- Adobe Creative Cloud
Timeline
PLC Specialist
Nike Clearance Store
09.2023 - Current
Consumer Experience Specialist
Nike by Easton
07.2021 - 08.2023
Part-time Employee/ Full-time Lead
Nike Factory Outlet
10.2019 - 06.2021
Sales Associate
Polo Ralph Lauren Factory Store
05.2016 - 08.2018
High School Diploma -
Dayton Christian High School