Anthony Velez
Miramar,FL
Summary
Experienced IT associate with a passion for continuous learning in the IT environment. In-depth experience working in Healthcare IT and small-to-medium IT Field Technician projects. Constantly eager to make a positive impact in the work environment through proficient work consistency, charisma, and proactively innovating solutions that improves our team and organization's overall workflow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support / Asset Management Technician II
Conviva Care Solutions
Miami, FL
10.2023 - Current
- Managed diverse responsibilities, including offboarding asset management, shrink management, process improvement, P1 hardware escalations, and leadership in procuring hardware for IT projects.
- Proposed and implemented new operational and service processes using detailed workflows, demonstrating substantial improvements in work efficiency and information provided to both EU's and IT technicians.
- Utilized services such as Cisco Meraki, Axonius, ServiceNow, WinMagic, AssetTrack, and LanSweeper to obtain information proven useful to track down devices that appear on daily shrink reports.
- Analyzed offboarded users reported on Workday to locate equipment required to be returned. Created offboarding hardware return tickets to be completed by Asset Management.
- Worked through high-priority tickets that required immediate attention on-site, as well as tickets that required same-day shipment to clinical centers and remote users.
- Served as a lead technician in multiple successful IT projects that regularly exceed over $200k in inventory shipped. Equipment procured, imaged, and configured ranges between Windows and iOS devices, monitors, docking stations, scanners, and MFD printers.
Desktop Support Technician I
Conviva Care Solutions
Miami, FL
04.2023 - Current
- Responsible for imaging, configuring, and deploying computer equipment and peripherals to more than 5,000 associates nationwide at Conviva's main headquarters and procurement office.
- Assisted with imaging laptops/desktops to be procured in new hire and new/replacement tickets, as well as upkeep a backup inventory of imaged laptops to be used in emergency scenarios.
- Handled effective data destruction of sensitive PII on devices received using three-pass overwrites to comply with HIPPA Policies and Procedures.
- Managed the department's incoming ticket queue. Verified information submitted is sufficient and justified, as well as escalated tickets to relevant departments to ensure users receive appropriate assistance beyond our scope.
- Provided initial on-site technical support to associates regarding software, software, and network related issues. Created incidents and documented the troubleshooting done to detect the issue, theories created and tested, and any outcomes that will be needed to either resolve or escalate the incident.
IT Field Technician
Cook Technology Corp
Miami, FL
11.2022 - 04.2023
- On-call technician that provides on-site IT support for clients that range from local businesses, to corporations such as CVS, Walgreens, Skechers, Starbucks, Ross, dd's, etc.
- Consulted with client supervisors to obtain any information that could assist in narrowing down potential causes to why certain equipment is not working as should.
- Walked through work site before starting work to become familiar with what work is to be done; where equipment can be installed and what routes will be needed to run cables if needed.
- Experience installing Cisco Meraki network equipment, as well as switches, patch panels, cellular backup gateways, and access points.
- Walked with client supervisor to point out possible issues that were taking place, and the work completed that helped resolve the issue. Assured that client and/or helpdesk is satisfied with work completed, and that everything is functioning as should.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL03-2025
Associate of Arts - Computer Science
Miami Dade College
Miami, FL12.2022
Skills
- Proficient in managing stress caused from volatile workloads
- Provide Spanish-speaking users IT support with fluent Spanish
- Ability to quickly learn new software/services thoroughly and train colleagues with best usage and practices
- Proactively analyze departments' workflows to find opportunities in streamlining and improving our processes
- Effective at leading EUT procurement & deployment for M&A and Capital Projects
Certification
- CompTIA A+ - Expected on 9/2024
- CompTIA Network+ - Expected on 10/2024
Timeline
Desktop Support / Asset Management Technician II
Conviva Care Solutions
10.2023 - Current
Desktop Support Technician I
Conviva Care Solutions
04.2023 - Current
IT Field Technician
Cook Technology Corp
11.2022 - 04.2023
Bachelor of Arts - Computer Science
Florida International University
Associate of Arts - Computer Science
Miami Dade College
- CompTIA A+ - Expected on 9/2024
- CompTIA Network+ - Expected on 10/2024
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