Sarah Nakakeeto
Waltham,MA
Summary
Time management, customer service, conflict resolution, ability to work independently or in a team and excellent interpersonal skills
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Technician /Desktop asset team
Tufts Health Plan
08.2019 - 10.2025
- Worked closely with the desktop asset team with getting laptops ready to be built and sent out to the floor for new users
- Focused on whipping/imaging laptops once received old ones, which means cleaning the date on them and updating everything for them to be rebuilt for a new user
- Upgrading computers from 8GB of Ram to 16GB of Ram
- Reached out to managers about previously or recently terminated users.
- Focused on Assigning Equipment like Laptops, Monitors, Docking stations to Employees
Home Health Aide
Youville House
05.2023 - 09.2025
- Provided compassionate personal care to enhance clients' daily living activities.
- Assisted clients with medication management and adherence to prescribed treatment plans.
- Monitored and documented clients' health status, reporting changes to nursing staff promptly.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
Sales Floor Associate
Home Goods
09.2018 - 02.2019
- Provided excellent customer service to ensure satisfaction and repeat business
- Assisted customers with questions or in need of assistance in a timely, courteous, and resourceful manner
Education
Year Up - Information Technology Student
Boston, MA01.2020
Skills
- Information Technology: Install or swap: network card, memory, printer, wireless keyboard, mouse, external and internal hard drive, optical drive, video adapter, CPU, power supply, USB drives, SATA drives, monitors, heat sink and fan
- Professional Communication: Formal training in teamwork, email etiquette, time management, business communication, oral presentations, customer service, and conflict resolution, ability to work independently
- Technical: Proficient in MS Office 2016 (Excel, Word, PowerPoint, Outlook)
- Additional Languages: I have written and verbal fluency in Luganda
Certification
Home Health Aide, First Aid, CPR
Language
English
Native or Bilingual
Timeline
Home Health Aide
Youville House
05.2023 - 09.2025
Technical Support Technician /Desktop asset team
Tufts Health Plan
08.2019 - 10.2025
Sales Floor Associate
Home Goods
09.2018 - 02.2019