James Michel
Bronx,New York
Summary
Experienced CompTIA A+ certified professional with a focus on IT Support and currently pursuing CompTIA CySA+. Strong background in customer service and administrative receptionist work. Demonstrates excellent communication, time management, and organizational skills. Detail-oriented with a creative problem-solving approach. Committed to delivering high-quality results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
A/R Analyst
Groupe SEB
10.2015 - 06.2022
- Collected outstanding balances as quickly as possible by applying collections to best practices
- Utilized various A/R reports, by using SAP systems to target aged balances for collection in order to meet and maintain performance goals
- Evaluated denials and partial payments to determine if further reimbursements are valid and properly appealed within relative state workmen's compensation guidelines to facilitate payments from customers
- Researched and corrected cash applications of misapplied funds and payments on accounts for customers
Customer Service Analyst
The Betesh Group
04.2007 - 07.2015
- Processed orders into ROYAL 4 systems (WMS)
- Assigned all seasonal UPCs and maintained UPC catalogs
- Managed EDI outbounds, processed all ASN’s and Invoices for EDI accounts
- Maintained customer profiles to ensure ship-to and bill-to addresses are corrected
- Overseed all company credit card transactions, credit reimbursements for all divisions with Global Payments Merchant software
- Created spreadsheets with Excel, presentations and reports
Education
LaGuardia Community College - Computer Science
LaGuardia Community College
Long Island City, NY05.1999
John Jay College of Criminal Justice - Criminal Justice, Computer Science
John Jay College of Criminal Justice
New York, NY05.1997
Thomas A. Edison Tech & Voc. High School - Pre-Engineering
Thomas A. Edison Tech & Voc. High School
Jamaica, NY06.1996
Skills
- Networking
- TCP/IP
- Virtual Private Network
- Network Printer Installation
- Server Maintenance
- Mapping Network Drives
- LAN Configuration
- WLAN Configuration
- WAN Configuration
- PAN Configuration
- 80211
- WEP
- WPA
- SSID
- Workgroup Installation
- Remote Support
- Windows 10
- Windows 8
- Windows 7
- Windows Vista
- Windows Server 2012 R2
- Ubuntu 1604
- Mac OS X
- MS Office Suite
- WinPE
- WinRE
- VMware Workstation
- Outlook
- Motherboard Installation
- SATA
- ESATA
- PATA
- SSD
- FireWire
- CD/DVD-ROM Drive Installation
- Power Supply Installation
- Heatsink Fan Installation
- Expansion Card Installation
- Graphic Card Installation
Certification
Comp TIA A+ Certificate, Per Scholas, Bronx, NY, 07/24, 10/24
Book Club, Basketball, SnowBoarding
Part of a private book club, Play Organized basketball and Snowboard in different states of the United States.
Timeline
A/R Analyst
Groupe SEB
10.2015 - 06.2022
Customer Service Analyst
The Betesh Group
04.2007 - 07.2015
John Jay College of Criminal Justice - Criminal Justice, Computer Science
John Jay College of Criminal Justice
Thomas A. Edison Tech & Voc. High School - Pre-Engineering
Thomas A. Edison Tech & Voc. High School
Comp TIA A+ Certificate, Per Scholas, Bronx, NY, 07/24, 10/24
LaGuardia Community College - Computer Science
LaGuardia Community College
Similar Profiles
Hikari SuzukiHikari Suzuki
Product Manager at Groupe SEB JapanProduct Manager at Groupe SEB Japan
Marlon RománMarlon Román
Operario De Aplicaciones at Groupe SEBOperario De Aplicaciones at Groupe SEB
MOHAMED ABDELAZIZ AWAGAMOHAMED ABDELAZIZ AWAGA
Retail Store Manager at Groupe SebRetail Store Manager at Groupe Seb