Rigoberto Hernandez Alcantara
Jacksonville
Summary
Dynamic professional with a proven track record at Amazon, excelling in process optimization and cross-functional collaboration. Adept at troubleshooting and enhancing workflow efficiency, I leverage strong analytical skills and exceptional customer service to drive results. Bilingual in English and Spanish, I am committed to continuous improvement and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon Sort Center Jax 9
08.2024 - Current
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
Inbound Stower
Amazon Jax 7
02.2022 - 08.2024
- Facilitated smooth workflow between departments by promptly addressing any discrepancies found during the stowing process concerning paperwork or product information provided from other teams.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
- Reduced item retrieval time by maintaining an organized and easily navigable storage system.
- Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.
Chem Medical Operations
Chem Medical
01.2016 - 01.2022
- Reduced operational costs by negotiating vendor contracts for medical supplies and equipment.
- Boosted overall clinic efficiency by implementing electronic health records system, streamlining data management processes.
- Implemented inventory control measures that reduced waste and optimized supply use within the department.
- Engaged in ongoing professional development activities to stay current on industry trends and best practices, applying new knowledge to improve medical operations processes as needed.
Desktop Technician
Milenium Computer Services, Inc.
05.2015 - 01.2017
- Responsible for the assessment and repair of various models of PC/desktops
- Performed installation of operating systems, related PC software packages
- Installed and configured new drivers and hardware
- Electronic assembly and/or repair of electronic equipment.
PC Technician
LifeSpan Company
04.2015 - 11.2016
- A consultant was hired to perform PC technical duties such as testing computers, recycling parts to refurbish and repair others, and disassembling and reassembling computers of all major brands: Dell, IBM, HP, and others.
PC Technician
University Workshop on Technology and Education
01.2005 - 01.2015
- Responsible for the IT support and maintenance of the company's desktops and related electronics
- Performed PC repairs, OS and SW applications upgrades
- Installations and upgrades of corporate antivirus software
- Soldering wire, and read blueprint.
Education
Bachelor of Science - Computer And Information Systems
Universidad De Camaguey
Camaguey, Cuba07-2014
Bachelor of Science - Computational Science
Mario Herrero Toscano
Nuevitas, Cuba08-2004
High School Diploma -
High School
Nuevitas, Cuba06-1999
Skills
- Excellent customer service skills and customer needs assessment
- Skilled in Windows, XP, Vista, Windows 7,8 Operating Systems, service & support
- Skilled with numerous hardware systems and related software applications
- Effective troubleshooting skills, upgrading, configuration and break/fix experience on PCs
- Created and maintained users and workstation accounts, Install RAM, hard drives, operating systems, accessories, adapter cards and software packages
- Performed defragmentation, file backups, removed pop-ups/spyware/malware/viruses, and improved the speed and overall performance of the computer
- Installed and Configured all PCs and accessories such as monitors, keyboards, mouse, power supply, etc
- Configuration and installation of modem and wireless
- Skilled Printer installation and configuration
- Recycling and test experience, disassemble and reassemble computers and other devices brand DELL, IBM, HP, and other brands and models
- Proficient in the use of various software packages; Microsoft office suites, Antivirus, Internet Search Engines, related troubleshooting software
- Strong analytical, and math skills
- Bilingual - English/Spanish
Certification
- CompTIA A+, 2015
- Network+, 2015
- MS 70-680: Windows 7 Configuration, 2015
- MCTS, 2015
- MS 70-646 Pro: Server 2008 Administration, 2016
- MS 70-640 TS: ADS Configuration (in progress now)
- CompTia Sec+, 2015
Languages
3,4
Career Overview
Self-motivated Technical Support Representative with over 12 years of experience working with computers and related technical equipment. Strong customer service skills and possess the ability to learn new systems and applications rapidly, adapting with changing corporate environments.
Coursesandseminars
- Course on Installation of Windows 95 Operative Systems, 1996
- Seminar on Windows Operative Systems and Windows Servers, 2000
- Installation of Microsoft Office software, 2005
- Seminar on antivirus and computer security, 2006
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Process Assistant
Amazon Sort Center Jax 9
08.2024 - Current
Inbound Stower
Amazon Jax 7
02.2022 - 08.2024
Chem Medical Operations
Chem Medical
01.2016 - 01.2022
Desktop Technician
Milenium Computer Services, Inc.
05.2015 - 01.2017
PC Technician
LifeSpan Company
04.2015 - 11.2016
PC Technician
University Workshop on Technology and Education
01.2005 - 01.2015
Bachelor of Science - Computer And Information Systems
Universidad De Camaguey
Bachelor of Science - Computational Science
Mario Herrero Toscano
High School Diploma -
High School
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