I am an experienced Part-time Desktop Support intern. I am seeking an opportunity to gain experience to further my professional IT career.
Overview
1
1
year of professional experience
Work History
IT Desktop Intern
Kwik Trip
06.2023 - Current
Set-up and configure new hardware for Support Center users (i.e. computers, monitors, printers, tablets, scanners, cell phones, etc.)
Troubleshoot and resolve Support Center user hardware and software issues
Provide timely and efficient set-up of new equipment as well as replacement of equipment when production hardware fails
Maintain/update accurate solution documentation for all systems, document inventory assets such as new hardware installs and replacements using ServiceNow Asset Management.
Part-Time ITRS Inventory Control Specialist
Kwik Trip
11.2022 - 06.2023
Preparing equipment for delivery to the stores including imaging, burning in, and configuration
Assisting the team leader with location of all equipment assets within the business
Fulfilling ship out and equipment request from other IT departments by managing the service window
Maintaining inventory levels of equipment and parts.
Machine Operator/Line Lead
Empire Screen Printing
Working in a fast pace production environment adhering to safety and sanitation guidelines to create quality finished products
Starting production cycles and overseeing assembly lines to attain production goals while maintaining a clean and safe workplace.
Education
IT-Network Technician - Information Technology
WESTERN TECHNICAL COLLEGE
400 7th St N, La Crosse, WI 54601
04.2024
ONALASKA HIGH SCHOOL
05.2017
Skills
Detail Orientated
Efficient Coworker
Quick Learner
Team Player
Problem Solving Abilities
Issue and Resolution Tracking
Hardware Repair
Leadership Roles
DANCE CAPTION, 2016, 2017, Made team members aware of practices and performances., Assisted coach with choreography and organization of dances.
LINE LEAD, 2021, Assisting supervisors with the reasonability of running the line., Communicate with coworkers to work together to create a more efficient production line.