Self-directed work-study student motivated to apply education and experience in a job role. Excellent listener, comfortable completing various tasks to keep operations running smoothly. Motivated intern with a background in project management and research. Gained practical experience through hands-on roles, demonstrating capabilities in problem-solving, teamwork, and adaptability. Demonstrated strong communication skills and ability to create impactful contributions to team projects. Possess diligence, quick-learning abilities, and commitment to achieving company goals.
Work History
IT DESKTOP INTERN
Cincinnati Insurance Company
Cincinnati, US
06.2024 - 10.2024
Managed and maintained user accounts, security groups, and access policies for over 100 employees within Active Directory and Office 365, ensuring rapid onboarding and offboarding processes.
Provided direct, hands-on, and remote technical support to end users, successfully resolving an average of 10-15 daily IT tickets related to hardware, software, and network connectivity issues.
Collaborated with senior IT teams (System Administration, Networking, security) to escalate and resolve complex technical incidents, contributing to a 10% improvement in overall ticket resolution time.
Assisted in the deployment and imaging of new workstations using Microsoft Deployment Toolkit (MDT), streamlining the setup process for approximately 20 new devices.
Handled remote desktop support through ServiceNow ticketing system.
Education
ASSOCIATE - INFORMATION TECHNOLOGY AND NETWORKING
Devry University-Illinois
Chicago, Illinois
11.2024
Skills
Technical support
Microsoft Office 365
Incident and problem management
Operating systems
Productivity and collaboration tools
System administration fundamentals
Network troubleshooting
Hardware and peripherals
Security awareness
Customer service and communication
Collaboration
Problem-solving
Administrative support
Computer skills
IT ticketing systems
Software updating
Awards
Honor Roll
Languages
English (Native)
Nepali (Native)
Projects
Network System, Network infrastructure management, Designed and configured a foundational network environment using Cisco Packet Tracer, demonstrating understanding of network segmentation (VLANs), IP addressing (DHCP), and domain name resolutions (DNS), Developed a PowerShell script to automate the initial setup for new users, streamlining the onboarding process and reducing manual IT intervention.