Summary
Work History
Education
Skills
Awards
Languages
Projects
Timeline
Generic

BINOD THAPA

Cincinnati,OH

Summary

Self-directed work-study student motivated to apply education and experience in a job role. Excellent listener, comfortable completing various tasks to keep operations running smoothly. Motivated intern with a background in project management and research. Gained practical experience through hands-on roles, demonstrating capabilities in problem-solving, teamwork, and adaptability. Demonstrated strong communication skills and ability to create impactful contributions to team projects. Possess diligence, quick-learning abilities, and commitment to achieving company goals.

Work History

IT DESKTOP INTERN

Cincinnati Insurance Company
Cincinnati, US
06.2024 - 10.2024
  • Managed and maintained user accounts, security groups, and access policies for over 100 employees within Active Directory and Office 365, ensuring rapid onboarding and offboarding processes.
  • Provided direct, hands-on, and remote technical support to end users, successfully resolving an average of 10-15 daily IT tickets related to hardware, software, and network connectivity issues.
  • Collaborated with senior IT teams (System Administration, Networking, security) to escalate and resolve complex technical incidents, contributing to a 10% improvement in overall ticket resolution time.
  • Assisted in the deployment and imaging of new workstations using Microsoft Deployment Toolkit (MDT), streamlining the setup process for approximately 20 new devices.
  • Handled remote desktop support through ServiceNow ticketing system.

Education

ASSOCIATE - INFORMATION TECHNOLOGY AND NETWORKING

Devry University-Illinois
Chicago, Illinois
11.2024

Skills

  • Technical support
  • Microsoft Office 365
  • Incident and problem management
  • Operating systems
  • Productivity and collaboration tools
  • System administration fundamentals
  • Network troubleshooting
  • Hardware and peripherals
  • Security awareness
  • Customer service and communication
  • Collaboration
  • Problem-solving
  • Administrative support
  • Computer skills
  • IT ticketing systems
  • Software updating

Awards

Honor Roll

Languages

  • English (Native)
  • Nepali (Native)

Projects

Network System, Network infrastructure management, Designed and configured a foundational network environment using Cisco Packet Tracer, demonstrating understanding of network segmentation (VLANs), IP addressing (DHCP), and domain name resolutions (DNS), Developed a PowerShell script to automate the initial setup for new users, streamlining the onboarding process and reducing manual IT intervention.

Timeline

IT DESKTOP INTERN

Cincinnati Insurance Company
06.2024 - 10.2024

ASSOCIATE - INFORMATION TECHNOLOGY AND NETWORKING

Devry University-Illinois