David Grady
Conway,AR
Summary
Dynamic IT Support Specialist with extensive experience at Virco Manufacturing, excelling in hardware troubleshooting and customer service. Recognized for outstanding contributions, including SAP reporting and effective team collaboration. Proven ability to enhance user experience through proactive support and innovative solutions, ensuring seamless operations and high satisfaction levels.
Overview
23
23
years of professional experience
Work History
<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul>
Virco Manufacturing
Conway, Arkansas
02.2015 - Current
- Installs and configures desktop & notebook computers (PC’s and MAC’s) and printers for all Virco Personnel.
- Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.
- Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.
- Maintains accurate software and hardware inventory.
- Maintains, repairs, and upgrades existing PC MAC hardware and software.
- Assist computer end-users in solving hardware and software problems.
- Operates hardware and software as required to perform data processing tasks.
- Provides SAP Weekly and Daily reports.
- Provides internal customer service.
- Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.
- Performs other duties as assigned.
<ul><li>Deliver excellent service to guest.</li><li>Help keep the Target brand experience consistent, positive and welcoming.</li><li>Make a difference by responding quickly and responsively to guest and team member need.</li><li>Promoted to Electronics Department within 3 months.</li></ul>
Target
Conway, Arkansas
10.2012 - 02.2015
- Deliver excellent service to guest.
- Help keep the Target brand experience consistent, positive and welcoming.
- Make a difference by responding quickly and responsively to guest and team member need.
- Promoted to Electronics Department within 3 months.
<ul><li>Troubleshoot software and hardware issues, computer and printer related.</li><li>Provides sales and service for customers that best fit their needs.</li><li>Create documents and tutorials to help improve the team for better success.</li><li>Supports IPG at times in “Floor Support” role to assist advanced issues.</li><li>Presented with Most Valuable Agent Award for my dedication to my team.</li><li>Presented with Great Leadership Award for taking initiative.</li><li>Earned Putting Customers First Certificate.</li></ul>
Hewlett-Packard
Conway, Arkansas
05.2010 - 07.2012
- Troubleshoot software and hardware issues, computer and printer related.
- Provides sales and service for customers that best fit their needs.
- Create documents and tutorials to help improve the team for better success.
- Supports IPG at times in “Floor Support” role to assist advanced issues.
- Presented with Most Valuable Agent Award for my dedication to my team.
- Presented with Great Leadership Award for taking initiative.
- Earned Putting Customers First Certificate.
<ul><li>Service loans for our valued customers.</li><li>Analyze customer accounts.</li><li>Process mortgage payments.</li></ul>
ICT
Conway, Arkansas
09.2009 - 05.2010
- Service loans for our valued customers.
- Analyze customer accounts.
- Process mortgage payments.
<ul><li>Assist customers with retail sales.</li><li>Coordinate seasonal floor plans related to the season.</li><li>Responsible for merchandise inventory and organization.</li></ul>
Wal-Mart
Conway, Arkansas
07.2006 - 03.2009
- Assist customers with retail sales.
- Coordinate seasonal floor plans related to the season.
- Responsible for merchandise inventory and organization.
<ul><li>Promoted to maintenance from cook position within 6 months.</li><li>Responsible for store appearance to provide professional look for customers.</li><li>Assisted with employee scheduling calendar.</li></ul>
McDonald's
Conway, Arkansas
12.2002 - 11.2005
- Promoted to maintenance from cook position within 6 months.
- Responsible for store appearance to provide professional look for customers.
- Assisted with employee scheduling calendar.
Education
Bachelor of Science - Health Administration
Phoenix, AZ
Phoenix, AZ03.2010
Associates of Arts - Health Administration
Phoenix, AZ
Phoenix, AZ10.2007
High School Diploma -
Newport, AR
Newport, AR05.2001
Skills
- Technical support
- Hardware troubleshooting
- Software installation
- Network configuration
- Help desk support
- Customer service
- Effective communication
- Team collaboration
References
References available upon request.
Timeline
<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul>
Virco Manufacturing
02.2015 - Current
<ul><li>Deliver excellent service to guest.</li><li>Help keep the Target brand experience consistent, positive and welcoming.</li><li>Make a difference by responding quickly and responsively to guest and team member need.</li><li>Promoted to Electronics Department within 3 months.</li></ul>
Target
10.2012 - 02.2015
<ul><li>Troubleshoot software and hardware issues, computer and printer related.</li><li>Provides sales and service for customers that best fit their needs.</li><li>Create documents and tutorials to help improve the team for better success.</li><li>Supports IPG at times in “Floor Support” role to assist advanced issues.</li><li>Presented with Most Valuable Agent Award for my dedication to my team.</li><li>Presented with Great Leadership Award for taking initiative.</li><li>Earned Putting Customers First Certificate.</li></ul>
Hewlett-Packard
05.2010 - 07.2012
<ul><li>Service loans for our valued customers.</li><li>Analyze customer accounts.</li><li>Process mortgage payments.</li></ul>
ICT
09.2009 - 05.2010
<ul><li>Assist customers with retail sales.</li><li>Coordinate seasonal floor plans related to the season.</li><li>Responsible for merchandise inventory and organization.</li></ul>
Wal-Mart
07.2006 - 03.2009
<ul><li>Promoted to maintenance from cook position within 6 months.</li><li>Responsible for store appearance to provide professional look for customers.</li><li>Assisted with employee scheduling calendar.</li></ul>
McDonald's
12.2002 - 11.2005
Bachelor of Science - Health Administration
Phoenix, AZ
Associates of Arts - Health Administration
Phoenix, AZ
High School Diploma -
Newport, AR
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