Anthony Wade Graham
Supervisor
Wilkesboro,N.C.
Summary
Seasoned supervisor with a proven track record at Tyson, enhancing production quality and efficiency. Excelled in fostering safety, achieving significant yield improvements, and mastering FSQA and HAACP principles. Demonstrated leadership in team development and problem-solving, ensuring top-notch operational standards. Skilled in SAP and Lean principles, with a strong focus on continuous improvement and employee empowerment.
Overview
20
20
years of professional experience
Work History
Production/Shipping Supervisor
Tyson
Wilkesboro, USA
06.2019 - Current
- Responsible for maintaining high production, quality, and yields while ensuring the safest working environment possible
- Responsibilities include checking daily production orders to ensure fulfillment of customer orders, ensuring every position is filled before start-up of production line, overseeing Team Member morning exercises and job rotation in order to facilitate ergonomics, and ensuring all machinery is performing to the highest standard possible
- Other responsibilities include ensuring all workstations have passed USDA Inspection, promoting safety on a daily basis as well as through monthly safety meetings, and ensuring accurate shipments, rotation of inventory, and proper coding of products
- In addition to, responsible for knowing and communicating company benefits and compensation policies to Team Members, providing encouragement to Team Members in order to build the best team possible, and the critical ability to perform the human relations functions such as training, retaining, and counseling on personal and professional problems
- Other duties include overseeing various processing operations and working with other supervisors in solving problems, keeping records of reworked or returned product, providing continuous education on the importance of quality, and performing other responsibilities as the need arises
- In addition to, receiving, tracking and shipping orders
Operations Associate
Tyson
Wilkesboro, USA
04.2019 - Current
- Responsible for learning all aspects of a Production facility by working with the Team Members to learn how to promote a safe working environment and produce a quality product in a timely manner
- Responsibilities include observing and learning how to ensure the area is running and producing at the greatest capacity possible while maintaining high quality
- Will observe and learn how to work with Maintenance and other resources to ensure the equipment is working properly and meets government regulations and will learn to perform first aid when the nurse is not present
- Will help the supervisors and or managers whenever called upon and perform any other duties as the need arises
- Observing and learning the above duties will prepare the trainee for the responsibility of being a supervisor over a specific area as assigned
- Trainee must understand the interactions between Accounting Human Resources Food Safety and Quality Assurance and Production
Help Desk- Technical Support (IT)
TeKSystems/Lowe’s Companies
Wilkesboro, USA
10.2017 - 05.2019
- Provide first level and/or basic second level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
- Resolve or escalate problems as necessary to appropriate resources, perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system
- Working/Researching independently and strong oral skills are a must
Quality Assurance Coach
Lowe’s Companies
Wilkesboro, USA
02.2013 - 03.2017
- Duties included reviewing and revising guidelines as needed
- Collaborated with supervisors to provide feedback and develop recommendations for agent improvement, provide coaching to agents struggling in their position
- Calibrate with peers through assessment, discussion, and review of sample evaluations
- Analyzed and interpreted data to help determine agent and team trends
- Facilitated cross site calibrations and worked diligently to establish a culture of quality customer service as appropriate for supported contact center programs
- Time Management and Strong Written and Oral skills are a must
Store Support Associate
Lowe’s Companies
Wilkesboro, USA
08.2012 - 02.2013
- Served as a first point of contact for store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing, special order sales systems and reconciliation, and general inquiries regarding company and store programs
- Being able to multi-task, work in a fast-paced environment and work well with a team was required
Supervisor
CompuCredit
Wilkesboro, USA
01.2005 - 03.2010
- Assisted Team Manager with Team training and motivation
- Helped with Quality Control monitoring, agent side-by-sides and feed-back sessions
- Analyzed dialer reports to help develop call strategies, and handled calls that required a supervisor
- In addition to, interacted with customers suggesting methods for resolving short term and long term financial problems
Education
Associate Degree - Applied Science
Wilkes Community College
Wilkesboro, North Carolina05.2012
Skills
- FSQA
- HAACP
- SAP
- Mainframe
- Vendor Tree
- Demand Mgmt
- Safety and compliance
- Warehouse management
- Lean principles
- Microsoft Excel
- Microsoft Word
- Power Point
- I-9 Form Familiarity
- Six Sigma Green
Awardsandactivities
- Senior Agent of Quarter, First Quarter, 2008, CompuCredit
- Senior Agent of Quarter, Second Quarter, 2009, CompuCredit
- Dean’s List, Wilkes Community College, Spring, 2011
- Dean’s List, Wilkes Community College, Spring, 2012
Affiliations
- National Academy of Sports Medicine Certified Personal Trainer
Timeline
Production/Shipping Supervisor
Tyson
06.2019 - Current
Operations Associate
Tyson
04.2019 - Current
Help Desk- Technical Support (IT)
TeKSystems/Lowe’s Companies
10.2017 - 05.2019
Quality Assurance Coach
Lowe’s Companies
02.2013 - 03.2017
Store Support Associate
Lowe’s Companies
08.2012 - 02.2013
Supervisor
CompuCredit
01.2005 - 03.2010
Associate Degree - Applied Science
Wilkes Community College
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