Anthony Wald
Hugo,MN
Summary
A results-driven Account Manager with a track record of consistently meeting company demands through well-organized practices. Proficient in performing under pressure, adapting to new challenges, and effectively elevating the company's brand.
As a positive and dynamic sales professional, Excel in customer engagement, meticulous documentation, and consistently surpassing sales quotas. Ability to maintain open lines of communication with both existing and prospective clients has resulted in the growth of substantial revenue streams. Adept at proactively seeking new business opportunities while capitalizing on emerging sales prospects.
Overview
6
6
years of professional experience
Work History
Account Manager
White Cap Construction Supply
07.2023 - Current
- Managed managed client's business portfolio worth $1.8 million
- Successfully resolved 90% of customer issues, leading to improved client satisfaction.
- Increased average deal size by 15% through upselling and cross-selling.
- Facilitated client satisfaction and renewed customer relations to drive growth
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
Firefighter/EMT
Lino Lakes And Stillwater Fire Department
11.2018 - 06.2023
- Worked for different Cities in capacity of Part-time and paid on call firefighter/EMT for Lino Lakes and Stillwater, MN.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations
- Oversaw equipment and vehicle upkeep to maintain emergency readiness
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
Inside Sales Representative
White Cap Construction Supply
01.2022 - 10.2022
- Exceeded quarterly sales quotas by 20%
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Negotiated prices and terms of sales with potential customers to reach beneficial agreements
- Collaborated with outside sales representatives, marketing, and other departments to generate leads and close sales
- Used CRM software to maintain detailed contact logs and account records
- Achieved 90% customer retention rate through effective account management
Maintenance and Safety Technician
Western Waterproofing Company
04.2018 - 08.2021
- Operated and maintained varieties of equipment including hand and power tools
- Met company and OSHA safety guidelines for work site operations to minimize worker risk
- Worked with varieties of waterproofing membranes, deck coatings, pre-compressed expansion joints, and sealants
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University
Saint Paul, Century, MN05.2022
College Fire/EMT certificate -
Century College
White Bear Lake, MNSkills
- Cost reviewing
- Order management
- Trade requirements
- Sales analysis
- Outbound telephone marketing
- Client Development
- Systems and software programs
- Checking quotes
- Account development
- CRM Systems
Timeline
Account Manager
White Cap Construction Supply
07.2023 - Current
Inside Sales Representative
White Cap Construction Supply
01.2022 - 10.2022
Firefighter/EMT
Lino Lakes And Stillwater Fire Department
11.2018 - 06.2023
Maintenance and Safety Technician
Western Waterproofing Company
04.2018 - 08.2021
Bachelor of Arts - Criminal Justice
Metropolitan State University
College Fire/EMT certificate -
Century College
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