Anthony Walker
Stafford,VA
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Walker's Automotive Group
Fredericksburg, VA
03.2014 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Trained and developed team members to build human capital.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Improved records management systems for leases and contracts to boost renewals timeliness.
Service Manager
Goodyear Tire & Rubber
Alexandria, Va.
03.2007 - 12.2010
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
Area Manager/Fleet Maintenance Manager
Alamo Car Rental
Richmond/Norfolk/Crystal City/Baltimore, Va. /Md.
01.2002 - 03.2007
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 25 employees 4 locations with 3500 vehicles.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Parts Manager
Trak Auto
Alexandria, VA
02.2000 - 01.2002
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Submitted reports to senior management to aid in business decision-making and planning.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Rearranged parts department to better serve changing trends through [Action] and [Action].
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 15%.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ05.1982
Skills
- Board Oversight
- Executive Leadership
- Strategic Planning
- Change and Growth Management
- Leadership and People Development
- Employee Motivation and Performance
- Commercial Maintenance
- Issue Identification
Timeline
Owner/Operator
Walker's Automotive Group
03.2014 - Current
Service Manager
Goodyear Tire & Rubber
03.2007 - 12.2010
Area Manager/Fleet Maintenance Manager
Alamo Car Rental
01.2002 - 03.2007
Parts Manager
Trak Auto
02.2000 - 01.2002
High School Diploma -
East Orange Campus High School