ANTHONY WARDEN JR
El Paso,TX
Summary
Dynamic HR Specialist with established expertise at Positive Masculinity, thriving in employee relations and training development. Adept at enhancing organizational performance through effective communication and HR analytics. Recognized for implementing feedback mechanisms that significantly improved employee satisfaction and engagement. Passionate about fostering inclusive workplace environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VIDEO REPRESENTATIVE
Charter Communications
03.2024 - Current
- Delivered exceptional customer service, effectively resolving technical issues and maintaining high first-contact resolution rates
- Collaborated with technical teams to improve service processes, demonstrating strong problem-solving and teamwork skills
- Trained new team members on customer service protocols, contributing to skill development and improved team performance
- Optimized troubleshooting procedures, enhancing efficiency and customer satisfaction
- Provided feedback to management on recurring customer issues, supporting continuous improvement initiatives
Human Resources Specialist
Positive Masculinity
01.2025 - 04.2025
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
Customer Satisfaction Specialist
Pizza Hut
07.2023 - 10.2023
- Provided outstanding customer service, handling inquiries and resolving issues efficiently to ensure customer satisfaction
- Supported team operations during peak hours, showcasing adaptability and effective communication in high-pressure environments
- Managed transactions accurately, demonstrating attention to detail and reliability
- Assisted in training new staff on company policies and best practices
- Maintained delivery vehicle to ensure timely and safe deliveries
Case Manager Specialist
CSS Corp
01.2022 - 02.2023
- Company Overview: Remote
- Handled a high volume of customer interactions, resolving issues promptly and maintaining customer satisfaction
- Conducted follow-up communications to support client retention and engagement, enhancing service delivery
- Mentored new employees, fostering a collaborative learning environment
- Analyzed case data to identify trends and recommend process improvements
- Collaborated with cross-functional teams to streamline case management workflows
- Remote
Customer Care Representative
Nelnet
09.2021 - 12.2021
- Company Overview: Remote
- Addressed and resolved customer inquiries efficiently, supporting loan servicing operations
- Assisted in training new hires, promoting best practices in customer service and communication
- Identified opportunities for process improvements, contributing to enhanced customer experiences
- Maintained accurate records of customer interactions, ensuring compliance with company standards
- Provided feedback to management on customer trends to support service enhancements
- Remote
Satellite Communications Operator
Simbacom
08.2018 - 08.2019
- Adhered to strict security protocols when handling classified information transmitted over satellite networks.
- Participated in cross-functional teams tasked with evaluating emerging technologies for potential integration into existing satellite communications infrastructure.
- Enhanced satellite communication efficiency by performing routine maintenance and system updates.
- Managed secure communications channels, ensuring confidentiality of sensitive information transmitted via satellite networks.
- Improved network reliability by troubleshooting and resolving complex connectivity issues in a timely manner.
- Streamlined communication processes for faster data transmission with the implementation of new software protocols.
- Collaborated with engineers to develop improved satellite communication equipment designs, enhancing overall capabilities.
Network Cable Installer
United States Army
03.2011 - 08.2018
- Company Overview: El Paso, TX/Kuwait City, Kuwait
- Led and trained teams in technical operations, developing leadership, training, and performance management skills
- Coordinated projects, ensuring efficient execution and team collaboration in diverse environments
- Applied conflict resolution and problem-solving strategies in high-stakes situations, enhancing team dynamics
- Installed and maintained complex communication systems, supporting mission-critical operations
- Developed standard operating procedures to improve technical efficiency and safety
- El Paso, TX/Kuwait City, Kuwait
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH09-2025
Bachelor of Arts - Audio Production
Full Sail University
Winter Park, FL01.2020
Skills
- Employee relations and conflict resolution
- Recruitment and talent acquisition
- Training and development
- Diversity and inclusion
- Communication skills
- HR analytics
- Organizational development
- Leadership and change management
- Performance management
- Microsoft Office Suite
Certification
- Strategic Human Resources, 01/2025, LinkedIn
- Talent Sourcing, 01/2025, LinkedIn
Timeline
Human Resources Specialist
Positive Masculinity
01.2025 - 04.2025
VIDEO REPRESENTATIVE
Charter Communications
03.2024 - Current
Customer Satisfaction Specialist
Pizza Hut
07.2023 - 10.2023
Case Manager Specialist
CSS Corp
01.2022 - 02.2023
Customer Care Representative
Nelnet
09.2021 - 12.2021
Satellite Communications Operator
Simbacom
08.2018 - 08.2019
Network Cable Installer
United States Army
03.2011 - 08.2018
Bachelor of Science - Business Administration
Southern New Hampshire University
Bachelor of Arts - Audio Production
Full Sail University