Anthony Wasielewski
Indianapolis,IN
Summary
Proven leader with a track record of enhancing operational efficiency at UPS through expert staff management and strategic operations oversight. Excelled in customer relationship management at Liberty Mutual with two years of working from home, significantly improving client satisfaction. Skilled in technical support and quality control, adept at driving results and exceeding goals with a keen focus on optimizing workflows and team performance.
Overview
6
6
years of professional experience
Work History
Freight Handler
FedEx Freight
12.2023 - Current
- Verified and noted count and condition of cargo received.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Loaded and unloaded trucks.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Representative
Liberty Mutual
12.2020 - 12.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Supervisor
United Postal Service, UPS
11.2018 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Associate of Applied Science - Computer Networking
Ivy Tech Community College
Indianapolis, IN05.2025
High School Diploma -
Ben Davis High School
Indianapolis05.2012
Skills
- Staff Management
- Operations Management
- Customer Relationship Management
- Technical Support
- Customer Service
- Phone Etiquette
- Quality Control
- Proficient in Microsoft Excel & Word
- Proficient in Salesforce & Intercom
Timeline
Freight Handler
FedEx Freight
12.2023 - Current
Customer Service Representative
Liberty Mutual
12.2020 - 12.2022
Supervisor
United Postal Service, UPS
11.2018 - 04.2020
Associate of Applied Science - Computer Networking
Ivy Tech Community College
High School Diploma -
Ben Davis High School