Anthony Watkins
Southgate,MI
Summary
Detail-oriented team player with strong organizational skills seeking a full-time position to utilize professional skills, knowledge, and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
LaFontaine Toyota Kia
09.2023 - 05.2024
- Recorded customer vehicle service issues in company database
- Resolved customer complaints and minor customer service issues
- Performed customer follow-up contact to ensure customer satisfaction
- Performed basic auto repairs and assisted with more complex vehicle problems
- Prepared customer invoices and processed customer payments
- Move customer vehicles to the repair and maintenance station in the shop
- Delegate work to technicians based on knowledge, skill and repair difficulty
- Developed new customer service procedures, increasing the quality and efficiency of customer service by 30% according to guest surveys
- Prepare repair orders (RO) by describing symptoms, problems, causes, repairs and services required while obtaining approval signatures and entering the orders into the service database system.
Hydraulic Pump Technician
Attica Hydraulic Exchange
09.2021 - 03.2023
- Installed, maintained and repaired hydraulic systems
- Read blueprints while diagnosing problems
- Performed preventative maintenance of hydraulic systems
- Conducted preliminary cost/completion estimates based on drawings, codes and procedures
- Performed welding, metal fabrication and electrical assembly
- Conducted thorough review of drawings and offered suggestions for part inspection and testing
- Utilized computer technology to analyze and resolve issues with hydraulic machinery
- Reassembled machines and equipment
- Upkeep shop maintenance
- Worked within company and state safety regulations
- Proficient in the fabrication and installation of tubing, piping, and hose.
- Provided exceptional customer service, addressing client concerns and offering expert advice on pump operation and maintenance.
- Troubleshot and repaired diverse types of pumps, restoring functionality quickly and effectively.
Infantry
United States Army
01.2012 - 09.2016
- Performed pat-down searches on personnel with diligence using equipment such as metal detector and x-ray machines to promote safety and security of the installation
- Provided security for entry control point at a US airbase in Afghanistan that houses over 250 aircraft and over 2000 troops and civilian contractors
- Operated and maintained mounted and dismounted weapons such as rifles, machine guns, mortars, and hand grenades
- Participated in reconnaissance and surveillance operations
- Employed, fired, and recovered anti-personnel and anti-tank mines
- Operated night vision equipment
- Located, constructed, and camouflaged infantry positions and equipment
- Evaluated terrain and recorded topographical information
- Operated and maintained field communications equipment
- Placed explosives and performed minesweeping activities on land
- Delivered long-range, precision fire from concealed positions
- Supported security, stability, transition, and reconstruction operation.
Customer Service Rep Remote
Minacs
07.2011 - 01.2012
- Scheduled customers Service appointment through various dealerships
- Responded to problems of customers promptly and worked with them to resolve any questions or issues
- Documented customer accounts and assisted in scheduling/rescheduling service appointments
- Followed up with customers to reassure that services went well.
Education
Electrical Technician License - Electrician
Dorsey College
Dearborn, MI09.2024
Airframe & Powerplant License - Aircraft Maintenance
MIAT College of Technology
Canton, MI08.2021
Diploma -
Ecorse-High school
06.2011
Skills
- Electrical Safety procedures
- Conduit pipe
- Problem Solving
- Critical thinking
- Motivating
- Team Work
- Customer Service
- Tactical and Survival
- Weapon Training
- Hydraulics and Pneumatics
- Turbine Engine
- Wiring and System
- Troubleshooting
- Sheet metal and composites
- Customer Relations
- Building Relationships
- Customer Satisfaction
- Organization
- Strong Work Ethic
- Multitasking and Organization
- Documentation And Reporting
- Attention to Detail
- Price Quoting
Timeline
Automotive Service Advisor
LaFontaine Toyota Kia
09.2023 - 05.2024
Hydraulic Pump Technician
Attica Hydraulic Exchange
09.2021 - 03.2023
Infantry
United States Army
01.2012 - 09.2016
Customer Service Rep Remote
Minacs
07.2011 - 01.2012
Electrical Technician License - Electrician
Dorsey College
Airframe & Powerplant License - Aircraft Maintenance
MIAT College of Technology
Diploma -
Ecorse-High school
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