ANTHONY WHITEHEAD
El Paso
Summary
Dynamic individual with hands-on experience in AutoCAD and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. In addition; a dedicated worker that ensures that a job is properly performed with right set of materials and primary sourced information with excellent customer satisfaction.
Overview
1
1
year of professional experience
Work History
Part Time Customer Service Representative
AutoZone
09.2023 - Current
- Responded to customer requests for products, services, and company information such as warranty parts, diagnostic codes, and sales promotion.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Aid in training new personnel regarding company operations, policies, services, and basic automotive knowledge. Examples are as followed: the properties/affects of chemical additives to a vehicle, effects of underperforming/overcharged batteries to a vehicle's electronics, and providing alternate solutions that are no longer being supplied by the company
- Excellent working ethics lead to gaining additional hours that are comparable to that of a full time worker and trust with the Store Manager and staff members.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols; especially, with sensitive/vital parts that can potential damage and recommendations of how to repair it.
- Sought ways to improve processes and services provided with customer satisfaction like providing courtesy discounts to Military, Law Enforcement, First Responders, and Firefighters both active and retire.
Education
CAD Mechanical Specialization - Aerospace Engineering
El Paso Community College
El Paso, TX12.2024
High School Diploma -
Fountain Fort Carson High School
Fountain, CO05.2019
Skills
- DWG TrueView - 3 years
- Autodesk Inventor - 3 years
- Autodesk Rivet - 1 year
- Product Knowledge
- Consultative Sales
- Customer Relations
- Microsoft PowerPoint
- Problem-solving abilities
- Soldering
City
El Paso
State
TX
Zip
79938
Street
14375 Whisper Mare Ct.
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans. Earned WITTDJR pin from company (maintaining sales promotion rating of 50% and higher)
- Phi Theta Kappa Member (Since 2021) - Achieved consistent GPA rating of 3.84 through the entirety of community college
- High School Diploma - successfully graduated high school with a GPA higher than 3.5
- Student of the Year in Social Studies and High Honors in Math, Science, and Literature - Awarded during graduation week for maintaining stellar performance in Military History, College Algebra, Physics, and English Literature for senior year.
Hobbies: DIY Electronic Kits
Purchase, assembly, and even manipulation of electronic parts and components. Mainly coil gun based projects
Timeline
Part Time Customer Service Representative
AutoZone
09.2023 - Current
CAD Mechanical Specialization - Aerospace Engineering
El Paso Community College
High School Diploma -
Fountain Fort Carson High School