Jalaiah Malae
Pico Rivera,CA
Summary
Dynamic and engaging customer service professional with a proven track record of delivering exceptional service in fast-paced environments. Expertise in fostering strong client relationships and enhancing customer satisfaction, contributing to seamless store operations. Skilled at navigating challenges with a positive attitude, ensuring every customer interaction is friendly and effective. Committed to driving results through excellent communication and a customer-first approach.
Overview
2027
2027
years of professional experience
Work History
Part Time Customer Service Representative
United Airlines
07.2025 - Current
- Addressed customer flight inquiries and reservation modifications, utilizing effective communication to maintain high satisfaction levels.
- Efficiently managed customer complaints and issues, significantly improving service quality and strengthening client loyalty.
- Communicated essential details about flight schedules, baggage policies, and travel regulations to ensure customer compliance and satisfaction.
- Analyzed team dynamics and implemented strategies to streamline processes, significantly reducing response times for customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Full Time Customer Service Agent
Southwest Airlines
02.2025 - 06.2025
- Coordinated customer inquiries related to ticketing, seating, and baggage handling to ensure smooth travel operations.
- Executed detailed checks of passenger documentation, guaranteeing alignment with applicable legal requirements and regulations.
- Executed necessary refunds, exchanges, and upgrades to maintain operational efficiency and customer trust.
- Provided detailed information on airline services, including rates, routes, schedules, and travel regulations, to assist customers effectively.
- Assessed luggage for proper weight distribution, adhering to established aircraft specifications.
- Ensured seamless ticketing operations through meticulous transaction verification and effective communication with passengers regarding travel details.
Part Time Customer Service Agent
Southwest Airlines
01.2024 - 01.2025
- Coordinated customer inquiries related to ticketing, seating, and baggage handling to ensure smooth travel operations.
- Executed detailed checks of passenger documentation, guaranteeing alignment with applicable legal requirements and regulations.
- Executed necessary refunds, exchanges, and upgrades to maintain operational efficiency and customer trust.
- Provided detailed information on airline services, including rates, routes, schedules, and travel regulations, to assist customers effectively.
- Assessed luggage for proper weight distribution, adhering to established aircraft specifications.
- Ensured seamless ticketing operations through meticulous transaction verification and effective communication with passengers regarding travel details.
Food and Beverage Attendant-Part Time
Disneyland Resort
2023 - 2024
- Provided friendly, efficient service in high-volume dining environments while maintaining Disney service standards
- Executed guest order processing with precision, ensuring quality and timely delivery.
- Maintained cleanliness and organization of dining and service areas in compliance with health and safety regulations
- Assisted guests with menu selections, dietary needs, and special requests
- Operated POS systems, processed transactions, and balanced cash drawers
- Collaborated with kitchen and service teams to ensure smooth operations during peak periods
- Upheld food safety and sanitation standards at all times
- Delivered memorable guest interactions that contributed to positive dining experiences
FOH Team Member
Chik-Fil-A
01.2022 - 01.2024
- Verified order details and coordinated swift delivery, ensuring exceptional service standards.
- Conducted thorough cleaning and upkeep of dining area, focusing on tables, chairs, floors, and windowsills.
- Ensured accuracy of all orders prior to customer service delivery.
- Resolved customer complaints with professionalism and efficiency, ensuring satisfaction and loyalty.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities and followed opening and closing procedures as outlined by management team.
Education
Diploma -
Kingdome Come Academy
Lakewood, CA06.2023
Skills
Returns and exchanges
Cash management
Customer Service
Product Recommendations
Issue Resolution
Written and Verbal Communication
Time Management Skills
Credit and Cash Transactions
Stress Tolerance
Airline Policies
Reservation Management
Detail Oriented
Data Entry
Timeline
Part Time Customer Service Representative
United Airlines
07.2025 - Current
Full Time Customer Service Agent
Southwest Airlines
02.2025 - 06.2025
Part Time Customer Service Agent
Southwest Airlines
01.2024 - 01.2025
FOH Team Member
Chik-Fil-A
01.2022 - 01.2024
Food and Beverage Attendant-Part Time
Disneyland Resort
2023 - 2024
Diploma -
Kingdome Come Academy