Anthony Williams
Houston,TX
Summary
Highly motivated and driven sales and marketing professional with a very successful background in building new techniques for sales and customer relationships as well as revenue streams. Connects very well with customers using a service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over a 15+ year extensive sales and marketing career.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Everyoneneedsinsurance247
Houston, TX
10.2020 - 02.2025
- Maintained a customer retention rate of 75% by providing excellent customer service, and proactively addressing any concerns or issues.
- Utilized Microsoft Office and Excel to manage accounts, generate reports, and track performance metrics.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
Director of Sales and Marketing
Best View Video Productions
Houston, TX
01.2010 - 03.2020
- Led a team of more than 10+ sales and customer service representatives from inception.
- Accomplished an average 20% increase in customer acquisition, while adding 25% growth in sales annually.
- Developed and delivered training and sales programs for new hires, resulting in a 75% decrease in employee turnover.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Developed marketing strategies for existing products, services and new product launches.
Technical Support Representative
Comcast
Houston, TX
08.2006 - 01.2010
- Resolved an average of 50 customer issues per week, achieving a customer satisfaction rate of 90%.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
Education
Some College (No Degree) - Business Management
Texas Southern University
Houston, TXSkills
- Sales and Marketing Specialist
- Business development
- Technical Support
- Expert risk assessment
- E-commerce
- Softphone
- Data analysis
- Customer Relationship Management (CRM)
- E-commerce
- Project planning
- MS office
- Remote office availability
- Quality assurance
- Prospecting and cold calling
- Flexible and adaptable
- Organization and time management
Certification
- Life & Health Insurance License
- Insurance Producer License
- Real Estate Broker
Accomplishments
- Top salesman of the year 2012,2013,2015,2016,2023,2024
- Leadership Award 2017,2018.2019
- Man of the Year 2021
Timeline
Independent Insurance Broker
Everyoneneedsinsurance247
10.2020 - 02.2025
Director of Sales and Marketing
Best View Video Productions
01.2010 - 03.2020
Technical Support Representative
Comcast
08.2006 - 01.2010
Some College (No Degree) - Business Management
Texas Southern University