Kyle Kinzler
Riverview,FL
Summary
Results-driven leader combining customer service and technology expertise across healthcare and IT. Known for enhancing team performance and client satisfaction through innovative solutions and strategic communication. Proven track record of driving growth while maintaining service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Self-Employed
03.2023 - Current
- Built and grew my own client base from scratch as an independent insurance broker, personally handling everything from finding leads to managing my portfolio.
- Helped people understand their insurance options by explaining Medicare, Life, and Healthcare.gov plans in clear, simple terms.
- Created personalized outreach campaigns combining online and traditional marketing to connect with potential clients.
- Worked one-on-one with clients to compare plans and find insurance coverage that fit their unique needs and budget.
Insurance Agent
MedicareInsurance.com
04.2021 - 01.2023
- Leveraged Health and Life Insurance 2-15 License to provide Medicare insurance consultation and enrollment support through inbound call center operations.
- Built strong relationships with potential clients in a fast-paced sales environment, turning complex Medicare choices into clear, actionable decisions.
- Dedicated myself to improving clients' lives by taking time to understand their unique needs and finding the right Medicare coverage for their situation.
- Worked closely with my team to develop better ways to serve our diverse client base, making the Medicare enrollment process smoother and less stressful.
Team Leader
ZAP-Hosting
10.2019 - 02.2021
- Managed US operations remotely for a German company, developing team members and maintaining smooth support coverage during critical off-peak hours.
- Connected with customers through LiveChat and ticketing platforms to quickly resolve issues and provide responsive, solution-focused support.
- Built strong working relationships with global team members through Slack, ensuring smooth communication and collaboration across international time zones.
- Monitored and resolved system issues across 25,000+ active servers spanning eight countries, maintaining stable hosting services for our global user base.
Network Support Manager
Nexus Online Services LLP
02.2019 - 09.2019
- Served as primary remote contact for UK-based gaming clients, expertly managing time-sensitive server issues while bridging multiple time zones.
- Developed and delivered engaging training programs for new team members, helping them quickly master our support systems and customer service standards.
- Maintained smooth server performance for a bustling gaming community of over 1,500 active players, ensuring consistent and reliable gameplay experiences.
- Led collaborative troubleshooting efforts between support, development, and infrastructure teams to quickly resolve complex technical challenge.
Shift Leader
Dunkin' Donuts
09.2017 - 02.2019
- Handled daily cash operations with care, making sure all transactions balanced perfectly at the end of each shift.
- Took new team members under my wing, teaching them day-to-day operations while creating a supportive learning environment.
- Helped build and adjust staff schedules to ensure each shift had the right balance of experience and skills needed.
- Partnered with managers to reach store goals, maintain proper stock levels, and uphold our high standards for safety and cleanliness.
Education
High School Diploma -
Minooka Community High School
Minooka, IL12-2017
- Introduction To IT
Grundy Area Vocational Center
Morris, IL12-2017
Skills
Team Leadership
Customer Service Excellence
Sales and Negotiation
Problem-Solving
Effective Communication
Self-Motivation and Independence
Strategic Marketing and Lead Generation
Certification
Health and Life Insurance License (2-15 License)
Timeline
Independent Insurance Broker
Self-Employed
03.2023 - Current
Insurance Agent
MedicareInsurance.com
04.2021 - 01.2023
Team Leader
ZAP-Hosting
10.2019 - 02.2021
Network Support Manager
Nexus Online Services LLP
02.2019 - 09.2019
Shift Leader
Dunkin' Donuts
09.2017 - 02.2019
High School Diploma -
Minooka Community High School
- Introduction To IT
Grundy Area Vocational Center
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