Anthony Williams
Brooklyn,NY
Summary
Experienced with account management, relationship building, and sales strategy. Utilizes negotiation skills to secure favorable terms and drive business growth. Track record of effective team collaboration and adapting to changing market conditions.
Experienced with diagnosing and repairing coffee machines efficiently and effectively. Utilizes troubleshooting skills to ensure equipment operates smoothly and meets client needs. Knowledge of maintaining and servicing various coffee systems to deliver consistent performance and reliability.
Overview
13
13
years of professional experience
Work History
Lead Bartender
Origin Wine Bar
Long Island City, NY
01.2026 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Wholesale Account Manager
Sweetleaf Coffee Roasters
New York, NY
08.2023 - Current
- Achieved sales targets consistently through effective territory management and strategic planning.
- Implemented tailored sales strategies to effectively target specific customer segments within the wholesale market.
- Managed a diverse portfolio of accounts while maintaining a keen focus on individual needs and preferences for customized service delivery.
- Proactively identified potential challenges within the supply chain process and implemented solutions to minimize disruptions.
- Increased account growth by identifying new business opportunities and building strong client relationships.
- Managed over 60 wholesale account setups and ongoing support.
Owner/Operator
Steam'r Cafe
Brooklyn, NY
02.2024 - 01.2026
- Developed and implemented operational processes to enhance customer service efficiency.
- Trained and mentored staff on best practices in café operations and customer interaction.
- Oversaw inventory management, ensuring optimal stock levels for daily operations.
- Designed promotional strategies to increase café visibility and attract new patrons.
- Managed financial records, including budgeting and daily sales reconciliation.
General Manager of Operations
Bean & Bean Coffee Roasters
Manhattan, NY
04.2017 - 08.2023
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed Coffee roasting production, Green bean buying & sourcing
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
Territory Sales Manager /Barista Trainer
Dallis Bros Coffee
Long Island City, NY
08.2018 - 10.2019
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Trained new & existing sales accounts on cafe management, menu development, & bar skills.
Quality Control Inspector/Technician /Barista Trainer
Filicori Zecchini
Manhattan, NY, Bologna Italy
05.2013 - 08.2018
- Safeguard customer requirements as well as product quality standards by delivering support.
- Travel domestically & Internationally to support & train staff accounts
- Repair coffee equipment & report issues & solutions to upper management
Education
High School Diploma -
Acorn High School For Social Justice
Brooklyn, NY06.2009
Skills
- Mathematical Calculation and Reasoning
- Business Leadership
- Goal Setting
- Department Oversight
- Training Management
- Staff Scheduling
- Employee Motivation
- Decision Making
- Customer Service Management
- Multitasking and Prioritization
- Presentation Development and Delivery
- Market and Competitor Research
- Spare parts management
- Mechanical aptitude
- Equipment installation
- Sales support
- Machine calibration
Timeline
Lead Bartender
Origin Wine Bar
01.2026 - Current
Owner/Operator
Steam'r Cafe
02.2024 - 01.2026
Wholesale Account Manager
Sweetleaf Coffee Roasters
08.2023 - Current
Territory Sales Manager /Barista Trainer
Dallis Bros Coffee
08.2018 - 10.2019
General Manager of Operations
Bean & Bean Coffee Roasters
04.2017 - 08.2023
Quality Control Inspector/Technician /Barista Trainer
Filicori Zecchini
05.2013 - 08.2018
High School Diploma -
Acorn High School For Social Justice