ANTHONY W. MADISON

Madison Heights,VA

Summary

PBUSE (Property Book Unit Supply-Enhanced) and (SAMS-E / ULLS-G) analyst with over 15 years of extensive logistical experience and a proven record showing strong work ethic and mental stamina to successfully accomplish the toughest missions even under intense or adverse conditions. Strong point: leadership/supervisory skills, Microsoft Office skills and dedicated to quality customer service.

Overview

years of professional experience

Certification

Work History

Master Supply Tech/TPE

401st AFSB

Kuwait

01.2023 - Current

Resolved customer inquiries through effective communication and problem-solving techniques.
Utilized CRM software to track customer interactions and streamline service responses.
Managed installation and configuration of computer systems, optimizing user experience.
Trained staff on new technologies, improving team proficiency and reducing support requests.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
Improved network efficiency by optimizing configurations and implementing necessary updates.
Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

Logistics Management Analyst - Unit Supply Clerk

Lockheed Martin

Syria & Jordan

04.2019 - 01.2023

Streamlined reporting processes, ensuring accuracy and timeliness of data delivery.
Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
Developed and maintained comprehensive knowledge of products and services for accurate support.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Monitored network performance, identifying and resolving connectivity issues proactively.
Trained junior technicians on troubleshooting techniques and network management tools.
Dressed and installed fiber cabling and hardware.
Mapped the customer to the printing network.
Diagnosed and resolved system malfunctions using troubleshooting tools and techniques.

Education

Master Of Psychology - Clinical Psychology

Kaplan University

Davenport, IA

B. S - Psychology

Bridgewater College

Bridgewater, Va

05.1997

Skills

Strong point: leadership/supervisory skills, Microsoft Office skills and dedicated to customer service
Windows 10, 11, Mac OS, Linux
Google Workspace
SQL, JAVASCRIPT, PYTHON, HTML & CSS

Analyzing, trouble-shooting
Computer Software, Hardware and Microsoft Office skills
Team Player with exemplary verbal and communication skills
Current Active Secret Security Clearance: Issued 2008