Emily Brooks
Citrus Heights,CA
Summary
Experienced veterinary professional prepared for this role with strong foundation in animal care, clientele services, vet assisting, medical procedures. Focused on effective team collaboration and delivering consistent results. Reliable in adapting to changing needs with skills in animal handling, patient care, and communication. Known for empathy, attention to detail, and problem-solving abilities. My passion for helping animals, humans, and veterinary medicine gives my life more purpose. Every action I take at work is detailed and done with intent and meaning to provide exceptional care for animals and clients. Building trust with clients and patients is crucial in any hospital setting. I am passionate about educating clients and providing the gold standard of veterinarian medicine to ensure that client's can make the best possible decision for their family members with ease and confidence. Making a positive impact on our community with disease prevention, trust and care to any patient and client. Learning and growing in vet medicine is very important to me, one of my life purposes is to be an advocate for patients and clients while supporting the hospital and fellow staff are some core values of mine. All patients and clients deserve the utmost respect, care , medical treatments and empathy to ensure healthy preventative care and diagnostics. Working in vet medicine for over 6 years to still find excitement and joy in this field while learning and becoming a better service member to patients and clients.
Overview
18
18
years of professional experience
Work History
Vet Assistant/ Vet Tech/Front Desk Receptionist
Mercy Pet Hospital
Fair Oaks, CA
05.2022 - 03.2026
- Assisted veterinarians during examinations and surgical procedures, ensuring animal comfort and safety.
- Managed inventory of medical supplies and equipment, optimizing stock levels for efficient operations.
- Provided compassionate care to animals, administering medications and monitoring recovery post-treatment.
- Educated pet owners on proper animal care practices, enhancing client relationships and satisfaction.
- Trained new staff on hospital protocols and customer service standards, fostering a collaborative work environment.
- Developed streamlined processes for patient intake and discharge, improving workflow efficiency within the facility.
- Implemented health record management systems to maintain accurate documentation of patient history and treatments.
- Led initiatives to improve clinic protocols, resulting in enhanced safety measures for staff and patients alike.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
- Provided thorough preoperative preparations for surgical cases including clipping fur from incision sites while maintaining animal comfort throughout the process.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Facilitated timely referrals to specialists by gathering relevant patient information and coordinating appointments when necessary.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Reduced recovery times by providing attentive nursing care to hospitalized animals under the supervision of the veterinary staff.
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
- Maintained a high level of knowledge on current veterinary practices and industry updates through regular participation in continuing education courses and workshops.
- Increased productivity by ordering supplies, managing inventory levels, and ensuring proper storage of medications and vaccines.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided customer support to clients, answering questions and addressing concerns.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Observed animals for signs of distress or illness.
- Educated clients on post-surgical care and nutrition.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
- Prepared animals for surgical procedures.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Performed testing and completed blood counts.
- Prepared and administered diets and feedings according to instructions.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Monitored vital signs and provided nursing care for animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored laboratory animal behavior and health.
- Collected and processed samples for laboratory testing.
- Educated pet owners on animal care, nutrition, and preventive health measures to enhance overall wellness.
- Conducted routine health assessments, identifying signs of illness and recommending treatment plans.
- Managed patient records using electronic veterinary software for accurate tracking of treatments and follow-ups.
- Trained junior technicians on best practices in animal handling and clinical procedures to ensure high standards of care.
- Developed workflow improvements that increased efficiency in patient intake and discharge processes.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Participated in continuing education opportunities to stay current on best practices within the veterinary field.
- Collected diagnostic samples efficiently while minimizing stress on both animals and their owners during the process.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Prepared, sterilized and maintained medical instruments and equipment.
- Streamlined appointment processes, resulting in improved efficiency and reduced wait times.
- Trained new staff on front desk procedures and customer interaction protocols.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Provided exceptional customer service, addressing inquiries and concerns effectively.
- Managed patient check-in and scheduling using electronic medical record systems.
- Coordinated communication between veterinary staff and pet owners to enhance care delivery.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Collected Cherry and Care Credit payments, processed transactions and updated relevant records.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Provided basic technical support for front office equipment, minimizing downtime.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Organized and maintained files and records to ensure up-to-date documentation.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Streamlined check-in processes, reducing wait times for guests.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Designed and created client education materials and marketing materials for hospital services.
- Administered vaccinations to variety of animal species.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted veterinarians with radiographs and ultrasounds.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Obtained patient history from owners and performed physical examinations.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Educated clients on nutrition, preventive health and other animal care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Restrained animals to protect veterinarians from potential harm.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Administered medications and vaccinations to animals, ensuring compliance with veterinary protocols.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
Customer Service Representative, Receptionist
Willow Rock Pet Hospital
Rocklin, CA
02.2022 - 05.2022
- Checking in clients/patients; discharging patients with clients
- RX requests, faxing, scanning, being consistent in email usage everyday
- Daily follow up and reminder phone calls
- Entering chart info, auditing chart info into new software including vaccine records/reminders
- Locking SOAP notes for written RXs
- Communication log per every client interaction
- Familiar with Vetter Software
- Trainings on preventative care with vendors
- Working in a private practice setting
- Communicating well with Doctors and being aware of their scheduling preferences
- Focusing on preventative care education for patients and clients
- Transferring paper medical records into new, digital software
- Working in difficult situations and problem solving quickly
- Building trust with clients and patients
- 916-630-9234
Customer Service Representative, Receptionist
VCA Sunset Animal Medical Center
Fair Oaks, CA
03.2021 - 02.2022
- Answering phones and returning phone calls in a professional and genuine manner, in support of the client and patient
- Scheduling doctor wellness appointments, surgeries, sick appointments, tech appointments, boarding appointments, for clients and patients
- Ensuring proper intake for new and continuous clients and patients
- Storing/uploading/scanning medical records, consent forms and contracts
- Updating medical records for vaccines, surgeries, x-rays, etc
- Confirmation calls and rescheduling appointments as needed
- Full knowledge of Woofware software, scheduling, register, medical software used at VCA
- Checking in/Intake and discharging patients at proper times and following proper protocol
- 916-967-7768
Whole Body Associate Team Leader, Marketing, SSS (computer programming)
Whole Foods Market Redwood City
Redwood City, CA
01.2019 - 01.2021
- Team Leader meetings
- Leadership workshops, worked directly with corporate leadership of company, customers, team members, and vendors
- Hiring/interviewing, corrective counseling, termination of team members
- Successfully manage the Whole Body team
- Constructing team member schedules through Kronos, e-posting schedules, time, and attendance reports
- Fully trained in Excel, Word, margin reports, creating spreadsheets, finances, labor budgets, trend reports, inventory reports
- Fully OSHA trained, Food Safety Handlers Certification
- Coaching in the moment, training team members with ongoing company programs/Safety topics
- New member orientations including selecting candidates, mentors and motivates team members to ensure success and growth for team members and company
- Sets and achieves highest retail/regional standards
- Leads by example, leads the entire Whole Body Team at Redwood City
- Establishes professional interpersonal and positive work relationships between team members and other leadership, ensuring trust and growth
- All marketing duties: advertisements, signage, ad changes, tags/signs through SLAW and SODA, event planning for community and team members, regional walks, and programs, SSS (technical aspects of Whole Foods Market)
- Establishes trust with vendors, all team members, and customers always
- Problem solver and positive leader, solution orientated and focused on the task at hand
- Emotionally intelligent to handle intense situations with customers, team members, vendors and corporate
- 650-367-1400
Park Aide
California State Parks
Half Moon Bay, CA
03.2019 - 03.2020
- Works directly with CA State Park Rangers, San Mateo PD, Fish and Wildlife Officers, Game and Parks Wardens, lifeguards, camp hosts, park guests, and wildlife
- Radio communications
- Full knowledge of California State Park laws and regulations
- Collecting money at entrances of parks, driving regulating parks, balancing, and handling serious deposits for California State Parks
- Cleaning and maintaining work kiosks
- Ensuring safety for park guests and wildlife
- Work and regulate park events, parking, and safety
- 650-726-8820
Full Time Transfer, Full time Team, Educator, Market Team
Whole Foods Market Highlands Ranch
Highlands Ranch, CO
06.2018 - 01.2019
- Retail merchandising displays, stocking, changeover, sales
- Whole body department and Grocery department management
- Working flexibly on multiple teams within the store (bakery/prep foods). Open to many different roles and new ideas to ensure growth for the company.
- 303-470-6003
Full Time Team Educator Whole Body/ Bakery/ Coffee bar /New Team Member On-Boarding
Whole Foods Market
Folsom, CA
10.2011 - 06.2018
- Monthly meetings with on-going trainings, weekly safety topics, and new company programs.
- New TM onboardings.
- Hazardous waste certified/educates on California State Hazardous Waste practices and policies.
- TKO: Coaching and Leading for Performance workshops.
- TKO: Practicing essential coaching skills/effective monitoring: One minute recognition & redirection.
- Flash that Product/PowerPoint product knowledge trainings.
- Promotes successful education for TMs and success with creative, unique ways upholding WFM culture.
- Continuous Order to Shelf instructions for tms, walks and evaluations for OTS certification
- Full understanding of OTS Standard Operating Procedures (SOP), logs, requirements; shelf and tag/sign integrity with planograms, never outs, resets.
- Knowledgeable of the required OTS ordering programs
- Thorough product knowledge
- Engages customers and team members providing a professional and positive environment.
- Confident merchandising all product displays in beautiful and distinct ways.
- Change over, building end caps, product resets.
- Scanning and creating tags and signage for both Market/WB.
- DSHEA certified.
- Event planning for special sale drives.
- Vendor partnerships/dinner trainings for product knowledge and increasing sales.
- Announcing and advertising with social medias to drive sales.
- Passionate/dynamic about increasing sales, reducing OOS, shrink, and spoilage.
- Maintains appropriate stock levels, OTS facing standards, sky shelf, and backstock organization.
- Market/WB Product receiving returns and transfers.
- Follows through on commitments and offers new ideas establishing trust and accountability
- Whole Foods Market Folsom opening team.
- Barista /juice bar/baking/ production responsibilities.
- Established proper WFM principles/merchandising skills.
- Stock/Rotate products/complete spoilage.
- Established a strong connection with WFM core values.
- Weights and measure audits.
- Practiced food safety /training TMs.
- Established long lasting relationships with customers, TMs, and leadership through a strong and dedicated work ethic.
- Covering roles at WFM Folsom, Roseville, and Arden store.
- Team coverage on Prepared foods, Customer Service, Bakery, Produce/Floral.
- Special events: Planning and execution of Whole Kids Foundation, Whole Planet Foundation, Whole Cities Foundation, “Yoga in the Beer Garden”, October Beer Festivals, Outdoor farmers markets.
- 916-984-8500
Yoga Assistant
Leap Yoga
Folsom, CA
01.2015 - 01.2016
- Scheduling and checking in Yoga Students
- Using MBO programming.
- Assisting yoga classes.
- Merchandising products.
- Delivering genuine customer service and having great involvement in the yoga community
- 916-608-5327
Team Member
Palladio Cinema
Folsom, CA
01.2011 - 01.2013
- Customer service
- Movie events/company event parties.
- Cashier services.
- Food services.
- 916-984-7469
Customer service, carry out/ Bakery/ Demos/ Floral/ Children’s Day Center
Raley’s/ Bel Air Supermarket
Folsom, CA
01.2010 - 01.2011
- Floral/ holiday events.
- Demos, product drives and sales.
- Cashier / checking / customer service.
- Community events for store.
- Facing, cleaning, special projects for store.
Team member/Server
Tasty Time
Folsom, CA
01.2008 - 01.2010
- Established a strong trust with employer and work ethic at age 14.
- Worked with time sensitive/ perishable items.
- Special advertising events.
- Helped order and receive inventories.
- Plan events, weddings within the community.
- Worked “New Bridge” /Folsom Lake Crossing opening event in Folsom
- Out of Business
Education
AA - Liberal Studies, Biology
Folsom Lake College
High school diploma - undefined
Vista Del Lago High School
12-2010
Skills
- Establishes trust and professional relationships between team members, leadership, and community
- Over two years of management skills, two years leading a team of seven individuals in Whole Body Whole Foods, Redwood City
- Outgoing, dedicated, and able to create a positive work environment for team members, leadership, clients
- Ordering /stocking / marketing/ technical programs/ scheduling/
- Coaching/mentoring skills/communication skills
- Works well on a team and individually
- Quick learner, always open for feedback, dedicated and strong work ethic
- Can maintain multiple roles and successfully achieve all goals
- Demonstrates leadership by example and fosters a positive environment, encouraging others to grow
- Solves problems strategically and effectively through critical thinking and problem solving
- Very passionate about learning and helping others and animals
- Manages time strategically and effectively for successful results
- Immensely passionate/ knowledgeable of products and company policies
- Very organized, punctual, and strives for best professional outcomes
- Encourages others around me to follow their dreams and work towards their goals making the environment that I am in a much more positive one
- Passionate and dedicated to helping others and becoming successful through profits and growth
- Always open to new ideas and constructive criticism, always looking for ways to become the best version of myself or things to improve on
- Humble, thankful, and always eager to learn
- Practices safe work ethics among team members and clients
- Practices a daily lifestyle that incorporates a goal driven attitude
- Deeply cares for animals, their health and wellness
- Can handle difficult and emotional situations for the well-being of patients and clients
- Extremely passionate about having a career in the veterinary field
- Passionate about being able to help owners take the proper preventative care actions to ensure their pets (family members) have the best quality of life that they possibly can
- Passionate about supporting clients through exciting times and very difficult times in their animal’s life
- Animal behavior
- Appointment scheduling
- Medical record-keeping
- Client communication
- Vaccine administration
- Veterinary terminology
- Reception duties
- Laboratory skills
- Euthanasia assistance
- Sanitation protocols
- Wound management
- Pharmacy inventory
- Parasite control
- Physical examinations
- Continuing education
- Patient care
- Diagnostic imaging
- Preventative care
- Surgical assistance
- Animal restraint
- Animal handling
- Nutritional counseling
- Animal safety
- Animal nutrition
- Medication administration
- Post operative care
- Procedure support
- Animal grooming
- Urgent care
- Emergency and preventive care
- Patient bathing
- Lab operations
- Surgical procedures and support
- Patient flow management
- Proficient in Digitails AI, Impromed, Vetsource, Woof Ware software
- Tick removal
- Client education
- Laboratory procedures
- Sample collection
- Reception area maintenance
- Radiology techniques
- Gowning and gloving procedures
- Pre-anesthetic preparation
- Careful & Proper animal restraint
- Veterinary standards and procedures
- Reception support
- Customer service
- Basic animal care
- Relationship building
- Attention to detail
- Prescription filling
- Medical terminology
- Microsoft office
- Emergency response
- Illness assessment and treatment
- Patient care plans
- Preventive care
- Disease and chronic condition treatment
- Patient recordkeeping
- Customer billing
- Wound care
- Medical charting
- Post-surgical monitoring
- Immunization administration
- Cash drawer balancing
- Laboratory testing
- Medical diagnosis
- Incident reporting
- Dietary needs
- Microchip administration
- Patient discharge
- Specimen collection
- Patient care monitoring
- Medical transports
- Supply ordering and restocking
- Veterinarian assistance
- Decision management
- Routine examinations
- Medical triage
- Animal biosecurity
Timeline
Vet Assistant/ Vet Tech/Front Desk Receptionist
Mercy Pet Hospital
05.2022 - 03.2026
Customer Service Representative, Receptionist
Willow Rock Pet Hospital
02.2022 - 05.2022
Customer Service Representative, Receptionist
VCA Sunset Animal Medical Center
03.2021 - 02.2022
Park Aide
California State Parks
03.2019 - 03.2020
Whole Body Associate Team Leader, Marketing, SSS (computer programming)
Whole Foods Market Redwood City
01.2019 - 01.2021
Full Time Transfer, Full time Team, Educator, Market Team
Whole Foods Market Highlands Ranch
06.2018 - 01.2019
Yoga Assistant
Leap Yoga
01.2015 - 01.2016
Full Time Team Educator Whole Body/ Bakery/ Coffee bar /New Team Member On-Boarding
Whole Foods Market
10.2011 - 06.2018
Team Member
Palladio Cinema
01.2011 - 01.2013
Customer service, carry out/ Bakery/ Demos/ Floral/ Children’s Day Center
Raley’s/ Bel Air Supermarket
01.2010 - 01.2011
Team member/Server
Tasty Time
01.2008 - 01.2010
High school diploma - undefined
Vista Del Lago High School
AA - Liberal Studies, Biology
Folsom Lake College