Anthony Wood

• Leveraged SolarWinds and other advanced network management tools for rapid fault detection, reporting, and resolution, minimizing system downtime.
• Facilitated router and switch interface configuration changes with meticulous precision, adhering to structured documentation and security protocols.
• Proactively assessed and documented network anomalies, implementing swift and effective corrective actions to maintain peak system functionality.
• Provided essential support to Field Engineers, System Maintainers, and System Administrators, significantly contributing to high-level troubleshooting and problem resolution.
• Maintained meticulous archives of system logs and accurately recorded all operational events, ensuring comprehensive historical data for analysis and compliance. Demonstrated proficiency in critical network technologies including Cisco IOS, Linux (RHEL), Microsoft Windows, VMware ESXi, and Active Directory environments.
• Pioneered system startup, complex configuration, and rigorous monitoring protocols, delivering critical health and status reporting and initial troubleshooting for the GMD infrastructure.
• Masterfully optimized and managed the end-to-end performance of the GMD Communications Network's LAN and WAN, playing a pivotal role in maintaining network integrity.

• Provided operational and maintenance support for the Global Command and Control Systems (GCCS) for SpOC. Focusing on managing Active Directory servers, ensuring network security, and performing system administration tasks for Windows and RHEL systems.

• Conducted system hardening and vulnerability testing by implementing vulnerability testing by implementing security best practices, configuring secure baselines, and using tools like Nessus and OpenVAS to identify, and improve overall system resilience.

• Applied risk management framework principles, ensuring compliance with security controls, conducting system assessments, and maintaining Authority to Operate (ATO) documentation to support secure operations, adhered to Department of Defense (DoD) security standards.

• Configured and optimized servers, implementing automation scripts for routine tasks, managing

virtualized environments, and performing root cause analysis to resolve complex technical issues.

• Monitoring of satellite access windows to guarantee successful execution and ensure delivery of imagery and products within time constraints of SLA. While maintaining a 93% success rate of all orders.
• Direct connection between customers and Maxar, working as a liaison completing tier 2 and tier 3 customer support and platform support.
• Developed and implemented scripts using Python for automation of daily tasks and data analysis. Created custom algorithms to extract knowledge from large datasets, improving operational efficiency. Saving my team ~2 hours of daily manual action.
• Design and implement RESTful APIs to enhance system interoperability, streamline data exchange, and improve overall application performance, resulting in a 30% reduction in response times.
• Implemented CI/CD pipelines using Jenkins and GitLab CI, automating deployment processes and reducing release times while ensuring consistent quality through automated testing and integration.

• Led a project involving the provisioning, configuration, and deployment of iPads to over 400 stores and ensuring timely delivery to support in-store operations.
• IT helpdesk Tier 1 & Tier 2 support efficiently resolving complex technical issues and providing guidance to store personnel, resulting in increased operational efficiency and reduced downtime.
• Executed hardware-related tasks, including the re-imaging of Windows computers and performing advanced diagnostics on printers, scanners, and other computer peripherals leading to improved system performance and user satisfaction.
• Leveraged in-depth knowledge of iOS & windows devices including troubleshooting, ensuring minimal disruption to store operations and preserving productivity.
• Managed hardware assets effectively, maintaining an inventory of critical equipment, performing routine maintenance, and collaborating with vendors to ensure the availability of essential hardware components, ultimately contributing to uninterrupted store operations.
• Proficiently managed Microsoft Azure accounts, overseeing the creation, configuration, and access control to ensure secure and efficient utilization of cloud resources, enhancing scalability and data management capabilities for the organization.

• Played an integral role with the creation of a MC4 (Medical Communication For Combat Casualty Care) Medical network in a deployed environment, which helped providers input medical records for over 500 soldiers during Operation Enduring Freedom.
• COMSEC custodian, oversaw the secure handling, distribution, and accountability of Communication Security(COMSEC) materials within a Sensitive Compartmented Information Facility (SCIF) environment, ensuring strict adherence to established security protocols and regulations.
• Provided technical support to end-users by troubleshooting hardware, software, and network issues via phone, email, or remote access tools.
• Maintained accurate and up-to-date documentation of support requests and resolutions using remedy, ServiceNow and SharePoint.
• Conducted security education for staff and played a key role in investigating security violations, preparing reports on preventive action, and supporting corrective measures. Assisted with the deployment and configuration of new hardware and software, ensuring compatibility and adherence to DoD standards.
• Provided technical support to military personnel in a field and deployed environments.