Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Prothoma Chowdhury

Liverpool,NSW

Summary

Skilled telecommunications network engineer who integrates passion and willingness to learn . A curious learner by nature, I drive myself to explore new ideas and engage with opportunities that challenge my skills and expertise.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Network Monitoring Operator

MediaHub Australia
Ingleburn, NSW
02.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provided high quality Network Monitoring for internal and external services and equipment.
  • Provided a high quality Fault Ticketing service to internal and external stakeholders.
  • Utilized NMS's and decipher telemetry, using monitoring resources to proactively troubleshoot network faults.

Customer Service Advisor

Menulog Pty Ltd
Macquarie Park, NSW
07.2021 - 02.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Explained charges, fees, terms of sales and service agreements to over customers daily.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new product choices.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Sales Representative

Woolworths Group
Sydney, New South Wales
12.2019 - 06.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Cross-sold to customers and regularly introduced new products to increase sales.
  • Tracked transactions on balance sheets and reported any discrepancies to senior management.
  • Performed returns, exchanges, redemptions of coupons and vouchers on a daily basis.

IT Support Engineer

Therap BD Ltd
Dhaka, Bangladesh
05.2017 - 07.2018
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided first level desktop and application support for Therap users.
  • Diagnosed the root cause of incidents and/or requests on a regular basis.

Education

Master of Science - Telecommunications And Computer Networking

Macquarie University
Sydney, NSW
07.2020

Bachelor of Science - Electrical And Electronic Engineering

BRAC University
Dhaka
12.2016

Skills

  • Castlerock SNMPc
  • Dataminer
  • Aviat Provision
  • NetMaster
  • Cisco Prime NMS
  • LAN/WAN Support
  • Java Programming
  • Windows Active Directory
  • MATLAB
  • Scripting
  • Python
  • JIRA
  • Microsoft Office

Certification

ITIL Foundations in IT service management

CCNA Routing and Switching

Timeline

Network Monitoring Operator

MediaHub Australia
02.2022 - Current

Customer Service Advisor

Menulog Pty Ltd
07.2021 - 02.2022

Sales Representative

Woolworths Group
12.2019 - 06.2021

IT Support Engineer

Therap BD Ltd
05.2017 - 07.2018

Master of Science - Telecommunications And Computer Networking

Macquarie University

Bachelor of Science - Electrical And Electronic Engineering

BRAC University
Prothoma Chowdhury