Prothoma Chowdhury
Liverpool,NSW
Summary
Skilled telecommunications network engineer who integrates passion and willingness to learn . A curious learner by nature, I drive myself to explore new ideas and engage with opportunities that challenge my skills and expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Monitoring Operator
MediaHub Australia
Ingleburn, NSW
02.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided high quality Network Monitoring for internal and external services and equipment.
- Provided a high quality Fault Ticketing service to internal and external stakeholders.
- Utilized NMS's and decipher telemetry, using monitoring resources to proactively troubleshoot network faults.
Customer Service Advisor
Menulog Pty Ltd
Macquarie Park, NSW
07.2021 - 02.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Explained charges, fees, terms of sales and service agreements to over customers daily.
- Reached out to customers to offer assistance with account and service issues, as well as propose new product choices.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Sales Representative
Woolworths Group
Sydney, New South Wales
12.2019 - 06.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Cross-sold to customers and regularly introduced new products to increase sales.
- Tracked transactions on balance sheets and reported any discrepancies to senior management.
- Performed returns, exchanges, redemptions of coupons and vouchers on a daily basis.
IT Support Engineer
Therap BD Ltd
Dhaka, Bangladesh
05.2017 - 07.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided first level desktop and application support for Therap users.
- Diagnosed the root cause of incidents and/or requests on a regular basis.
Education
Master of Science - Telecommunications And Computer Networking
Macquarie University
Sydney, NSW07.2020
Bachelor of Science - Electrical And Electronic Engineering
BRAC University
Dhaka12.2016
Skills
- Castlerock SNMPc
- Dataminer
- Aviat Provision
- NetMaster
- Cisco Prime NMS
- LAN/WAN Support
- Java Programming
- Windows Active Directory
- MATLAB
- Scripting
- Python
- JIRA
- Microsoft Office
Certification
ITIL Foundations in IT service management
CCNA Routing and Switching
Timeline
Network Monitoring Operator
MediaHub Australia
02.2022 - Current
Customer Service Advisor
Menulog Pty Ltd
07.2021 - 02.2022
Sales Representative
Woolworths Group
12.2019 - 06.2021
IT Support Engineer
Therap BD Ltd
05.2017 - 07.2018
Master of Science - Telecommunications And Computer Networking
Macquarie University
Bachelor of Science - Electrical And Electronic Engineering
BRAC University