Anthony Zerbe
Regional Support Specialist
Raleigh,NC
Summary
Motivated and detail-oriented technical support professional with experience in troubleshooting and resolving customer issues. Seeking a challenging position to leverage strong analytical and problem-solving skills while expanding my technical knowledge in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Reginal Support Center III Specialist
Spectrum
11.2021 - Current
- Coordinate and assist technicians for on-site customer visits to ensure timely arrivals and smooth scheduling
- Utilize scheduling software and communication tools to streamline logistics and optimize efficiency
- Provide reliable support to ensure exceptional customer service experiences.
Technical Support
Spectrum
05.2008 - 11.2021
- Facilitated the activation of services at customer sites, providing crucial support to Field Service Technicians
- Played a key role in training and mentoring technical assistant specialists to effectively resolve customer technical issues.
Sales Development Manager
Questra Corporation
04.2003 - 05.2005
- Generated valuable sales leads for the VP and Director of Sales and Marketing, contributing to business growth and revenue targets
- Managed and maintained activity metrics meticulously in Salesforce.com, ensuring accurate tracking and analysis of sales performance.
Education
Bachelor of Arts - Speech Communication, Business Management
Skills
- Proficient in using a range of software and operating systems including Windows 10 Enterprise x64, Agent OS, ACSR (EDP Station), AS400/ICOMS, OMSe, Unified, Docsis, Salesforcecom, GoldMine, and ACT, Microsoft Word, Excel, PowerPoint, Outlook, and proficient in Internet usage Typing speed: 85 words per minute
Hobbies and Interests
Martial Arts, swimming, scuba diving, and sand volleyball
Timeline
Reginal Support Center III Specialist - Spectrum
11.2021 - Current
Technical Support - Spectrum
05.2008 - 11.2021
Sales Development Manager - Questra Corporation
04.2003 - 05.2005
San Jose State University - Bachelor of Arts, Speech Communication, Business Management