Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christina Gonzalez

Bronx

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress/ Bartender

Buffalo Wild Wings
04.2015 - 03.2024


  • Demonstrate expertise in mixology, preparing and serving a wide variety of alcoholic and non-alcoholic beverages to customers.
  • Provide exceptional customer service by engaging with patrons, taking drink orders, and making recommendations based on their preferences.
  • Effectively operate cash registers, process transactions accurately, and manage cash handling procedures.
  • Create a welcoming and lively atmosphere by engaging with customers, maintaining a clean and organized bar area, and ensuring a well-stocked inventory of beverages, garnishes, and supplies.
  • Develop and execute creative and visually appealing drink recipes, enhancing the overall customer experience.
  • Effectively manage multiple drink orders and maintain a high level of attention to detail during peak hours.
  • Enforce responsible alcohol service by monitoring customer behavior and adhering to legal drinking age and alcohol consumption guidelines.
  • Collaborate with the kitchen staff to ensure timely and accurate delivery of food orders to customers seated at the bar.
  • Assist in training new bartenders, providing guidance
  • Demonstrate exceptional knowledge of the menu, including daily specials, ingredients, and allergen information, to provide accurate and detailed information to customers.
  • Provide prompt and efficient service by taking orders, delivering food and beverages, and ensuring accuracy in order placement and delivery.
  • Effectively handle customer inquiries, concerns, and special requests, ensuring a high level of customer satisfaction.
  • Upsell menu items, desserts, and beverages to increase sales and enhance the overall dining experience.
  • Collaborate with the kitchen staff to ensure timely and accurate preparation of food orders, adhering to quality standards and presentation guidelines.
  • Assist in maintaining cleanliness and organization of the dining area, including clearing and resetting tables, cleaning spills, and restocking supplies.
  • Manage multiple tables simultaneously, prioritizing tasks and ensuring efficient service during peak dining hours.
  • Demonstrate strong teamwork skills by communicating effectively with fellow waitstaff, host/hostesses, and kitchen staff to ensure smooth operations and customer satisfaction.

Barista/Cashier/Server

Zaros Bakery
02.2013 - 04.2015


  • Prepared and served a variety of high-quality coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks, following recipes and customer preferences.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and attentive manner, ensuring a positive experience.
  • Demonstrated expertise in coffee brewing techniques, grinder operation, and milk steaming to consistently deliver beverages of superior taste and presentation.
  • Maintained a clean and organized coffee station, including regular equipment maintenance, restocking coffee beans, milk, and other supplies.
  • Effectively communicated with customers to understand their preferences and offer recommendations based on their tastes and dietary needs.
  • Operated cash registers and accurately processed transactions for both food and beverage orders, ensuring proper cash handling procedures.
  • Provided friendly and efficient service to customers, including greeting, scanning and totaling purchases, and processing payments accurately.
  • Demonstrated strong cash handling skills, including counting and reconciling cash drawers, processing credit card transactions, and issuing receipts.
  • Demonstrated strong attention to detail when verifying prices and discounts, ensuring accurate pricing for customers.
  • Handled customer returns and exchanges, following established policies and procedures.

Customer Service Advisor

Target
11.2012 - 02.2013
  • Provided exceptional customer service by greeting and assisting customers in a friendly, professional, and timely manner.
  • Resolved customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction and retention.
  • Demonstrated strong product knowledge to assist customers in making informed purchasing decisions and upselling additional products or services.
  • Operated cash registers accurately and efficiently, processing customer transactions, handling cash, and maintaining a balanced till.
  • Utilized various communication channels, including phone, email, and in-person interactions, to address customer inquiries and provide support.
  • Collaborated with team members and other departments to resolve complex customer issues, escalating to management when necessary.
  • Maintained a clean and organized work area, ensuring a positive shopping experience for customers.
  • Assisted with inventory management, including restocking shelves and conducting periodic inventory counts to ensure product availability.
  • Participated in ongoing training and development programs to stay updated on product knowledge, company policies, and customer service best practices.
  • Consistently met or exceeded performance targets, such as sales goals, customer satisfaction ratings, and response time metrics.

SYEP

Bronx Works Childcare Center
07.2012 - 08.2012
  • Supervised and provided care for a diverse group of children ensuring their safety and well-being at all times.
  • Developed and implemented engaging and age-appropriate activities and games to promote learning, creativity, and social interaction.
  • Maintained a positive and nurturing environment, fostering a sense of belonging and emotional support for the children under my care.
  • Assisted with daily routines, including meal preparation, feeding, and ensuring proper hygiene practices.
  • Effectively communicated with parents and guardians, providing updates on their children's progress, behavior, and any concerns that may arise.
  • Collaborated with other staff members to coordinate schedules, plan events, and ensure a smooth and organized program.
  • Demonstrated strong conflict resolution and problem-solving skills when addressing behavioral issues or conflicts among children.
  • Implemented and enforced program policies and safety protocols to ensure a secure and healthy environment for all participants.
  • Completed and maintained accurate records, including attendance, incident reports, and any necessary documentation required by the program.
  • Participated in training sessions and professional development opportunities to enhance my skills and knowledge in child care and youth development.

Education

High School Diploma -

Penn Foster High School
05.2022

Skills

  • Ability to collaborate effectively with remote teams, sharing knowledge and best practices, and contributing to a positive team culture
  • Ability to handle difficult customer situations and complaints with tact and professionalism
  • Proficiency in providing support through various channels such as phone ‚email, chat ‚social media, or community forums ,to cater to diverse customer preferences
  • Ability to identify and understand customer needs through elfective questioning and active listening, allowing for personalized support and tailored solutions
  • Experienced in handling large volumes of data and meeting deadlines in a fast-paced environment
  • Proficient in fast and accurate data entry, with a typing speed of 40 to 60 words per minute
  • Proficient in operating systems such as Windows, macOS, and Linux, with experience troubleshooting common issues and providing technical support
  • Skilled in utilizing productivity software, including the Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides)
  • Strong self-discipline and ability to work independently with minimal supervision, maintaining focus and productivity in remote work environments
  • Skilled in managing multiple projects simultaneously, balancing competing priorities and meeting deadlines
  • Ability to think critically and creatively, generating innovative ideas and approaches to remote work challenges
  • Strongly self-motivated and enthusiastic maintaining a positive outlook and proactive approach to remote work
  • Strong adaptability skills, able to quickly adjust to remote work environments technologies, and processes
  • Proficient in using customer relationship management
    (CRM) software, such as Salesforce, HubSpot, or Zohe CRM
  • Strong conflict resolution skills, able to effectively address and resolve conflicts, that arise in remote work environments
  • Proficient in troubleshooting technical issues remotely, diagnosing problems and identifying effective solutions
  • Dedication to providing excellent customer service remotely, with a focus on building rapport, addressing customer concerns, and exceeding expectations
  • Knowledge of remote work protocols, such as secure connections, password management, and data protection measures, to ensure a safe remote work environment

Accomplishments

Recognized for exceptional accuracy and efficiency as a seasonal cashier at Target, achieving a consistently high average of 100% register accuracy and processing an average of 50 transactions per hour during peak holiday shopping periods. This contributed to a positive customer experience and helped to meet the increased demand during the busy season.

Certification

  • Food Protection Manager Certification at ServSafe- Jan 2024
  • Alcohol Certification at ServSafe- December 2023
  • NYSDOE- Training in Identification and Reporting of Child Abuse and Maltreatment-March 2024
  • NYSDOE- School Violence Prevention And Intervention Certification - March 2024
  • NYSDOE-Autism WorkshWorkshop Certification -March 2024
  • NYSDOE- DASA Certification- March 2024

Timeline

Waitress/ Bartender

Buffalo Wild Wings
04.2015 - 03.2024

Barista/Cashier/Server

Zaros Bakery
02.2013 - 04.2015

Customer Service Advisor

Target
11.2012 - 02.2013

SYEP

Bronx Works Childcare Center
07.2012 - 08.2012

High School Diploma -

Penn Foster High School
  • Food Protection Manager Certification at ServSafe- Jan 2024
  • Alcohol Certification at ServSafe- December 2023
  • NYSDOE- Training in Identification and Reporting of Child Abuse and Maltreatment-March 2024
  • NYSDOE- School Violence Prevention And Intervention Certification - March 2024
  • NYSDOE-Autism WorkshWorkshop Certification -March 2024
  • NYSDOE- DASA Certification- March 2024

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Christina Gonzalez