Anthony Zuniga
Houston,TX
Summary
Accomplished Customer Service Manager at Hobby Lobby, adept in project management and customer relations, significantly reduced complaints by fostering teamwork and implementing strategic solutions. Skilled in cash handling and time management, demonstrated excellence in enhancing customer satisfaction and loyalty, showcasing a strong commitment to results.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
06.2021 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Store Associate
Kroger's Grocery Store
09.2015 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - GMASEP Program
San Jacinto College District
Pasadena, TXNo Degree - Video Game Design
University of Houston
Houston, TXHigh School Diploma -
Pearland High School
Pearland, TX06.2010
Skills
- Customer Relations
- Time Management
- Cash Handling
- Deadline-oriented
Timeline
Customer Service Manager
Hobby Lobby
06.2021 - Current
Store Associate
Kroger's Grocery Store
09.2015 - 06.2021
No Degree - GMASEP Program
San Jacinto College District
No Degree - Video Game Design
University of Houston
High School Diploma -
Pearland High School