Anthony J. Henriquez

Objective Aeronautical Engineer bringing 7+ years of experience in aircraft maintenance and automovile parts sales,ability to use computers and providing excellent customer service, and a proven track record of generating projects . Accomplishments: Customer Service ŸConfer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or obtain details of complaints ŸDetermine charges for services requested, collected deposits or payments or arrange for billing ŸResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills Automotive Retail Sales ŸGreet customers and ascertain what each customer wants or needs ŸDescribe merchandise and explain use, operation, and care of merchandise to customers ŸRecommend, select, and help locate or obtain merchandise based on customer needs and desires ŸPrepare sales slips or sales contract Aerospace Engineering ŸFormulated conceptual design of aeronautical or aerospace products or systems to meet customer requirements ŸAnalyzed project requests and proposals and engineering data to determine feasibility, productibility, cost and production time of aerospace or aeronautical product ŸEvaluated product data and design from inspections and reports for conformance to engineering principles, customer requirements, and quality standards ŸWrote technical reports and other documentation such as handbooks and bulletins, for use by engineering staff, management, customers